Cannot set offline license in Qlik Sense Enterprise on Windows February 2024

Benoit_C — Fri, 15 Mar 2024 08:59:39 GMT

The license used has the required offline tag, but offline licensing after an upgrade of Qlik Sense Enterprise on Windows to February 2024 fails with error:

There was an error when getting license information from the license service

In repository logs you also could have the below error:

There was an error contacting the license service. Keep retrying

Resolution

Qlik has identified a defect in the initial February 2024 release as well as patch 1 (QB-25231).

Workaround

Change the -offline parameter position in the configuration file.

Stop the ServiceDispatcher service
As Administrator, open the Service Dispatcher services.conf file.

Default location Qlik Sense on-prem: C:\Program Files\Qlik\Sense\ServiceDispatcher
Default location QlikView: C:\Program Files\QlikView\ServiceDispatcher
Locate [Licenses.parameters]and add the parameter -offline

Example:

[licenses.parameters]
-qsefw-mode
-offline
-app-settings="..\Licenses\appsettings.json"

Previous versions of Qlik Sense allowed for the -offline parameter to be situated anywhere. February 2024 requires it in this order.
Save the file
Start the ServiceDispatcher service

Fix Version

QB-25231 is expected to be fixed in Qlik Sense Enterprise on Windows February 2024 Patch 2.

Cause

QB-25231

article Cannot set offline license in Qlik Sense Enterprise on Windows February 2024 in Official Support Articles

Cannot set offline license in Qlik Sense Enterprise on Windows February 2024

Resolution

Workaround

Fix Version

Cause

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Environment