article QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above in Official Support Articles

QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Sebastian_Linser — Wed, 15 May 2024 18:23:32 GMT

Reload fails in QMC even though script part is successfull in Qlik Sense Enterprise on Windows November 2023 and above.

When you are using a NetApp based storage you might see an error when trying to publish and replace or reloading a published app.

In the QMC you will see that the script load itself finished successfully, but the task failed after that.

ERROR QlikServer1 System.Engine.Engine 228 43384f67-ce24-47b1-8d12-810fca589657
 Domain\serviceuser QF: CopyRename exception:
 Rename from \\fileserver\share\Apps\e8d5b2d8-cf7d-4406-903e-a249528b160c.new 
to \\fileserver\share\Apps\ae763791-8131-4118-b8df-35650f29e6f6 
failed: RenameFile failed in CopyRename

ExtendedException: Type '9010' thrown in file
 'C:\Jws\engine-common-ws\src\ServerPlugin\Plugins\PluginApiSupport\PluginHelpers.cpp'
 in function 'ServerPlugin::PluginHelpers::ConvertAndThrow'
 on line '149'. Message: 'Unknown error' and additional debug info:
 'Could not replace collection 
\\fileserver\share\Apps\8fa5536b-f45f-4262-842a-884936cf119c] with
[\\fileserver\share\Apps\Transactions\Qlikserver1\829A26D1-49D2-413B-AFB1-739261AA1A5E],
 (genericException)'

<<< {"jsonrpc":"2.0","id":1578431,"error":{"code":9010,"parameter":
"Object move failed.","message":"Unknown error"}}

ERROR  Qlikserver1  06c3ab76-226a-4e25-990f-6655a965c8f3
  20240218T040613.891-0500  12.1581.19.0  
Command=Doc::DoSave;Result=9010;ResultText=Error: Unknown error
  0  0  298317  INTERNAL&
emsp; sa_scheduler  b3712cae-ff20-4443-b15b-c3e4d33ec7b4
  9c1f1450-3341-4deb-bc9b-92bf9b6861cf  Taskname  Engine  Not available
  Doc::DoSave  Doc::DoSave  9010  Object move failed.
  06c3ab76-226a-4e25-990f-6655a965c8f3

Resolution

Qlik Sense Client Managed version:

May 2024 Initial Release
February 2024 Patch 4
November 2023 Patch 9

Potential workarounds

Change the storage to a file share on a Windows server

Cause

The most plausible cause currently is that the specific engine version has issues releasing File Lock operations. We are actively investigating the root cause, but there is no fix available yet.

Internal Investigation ID(s)

QB-25096
QB-26125

Environment

Qlik Sense Enterprise on Windows November 2023 and above

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

fmarvnnt — Fri, 15 Mar 2024 11:56:05 GMT

Please FIX

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Edfollett — Mon, 18 Mar 2024 16:22:17 GMT

Same issue here - Please fix

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

sachineb — Tue, 19 Mar 2024 06:57:57 GMT

We have to rollback because of this.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Albert_Candelario — Tue, 19 Mar 2024 09:57:03 GMT

We are working on this topic on priority, please stay tuned to further updates within this articles.

In case you could not rollback or is affecting severely your productive environment do not hesitate to contact our Support team.

Cheers,

Albert

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

rene_eykelberg — Thu, 28 Mar 2024 10:59:50 GMT

Hi Albert,

What is the progress on QB-25096, we are running QS febr 2024 patch 2 with netapp storage and facing this problem. Please update.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Albert_Candelario — Thu, 28 Mar 2024 15:49:31 GMT

Hello @rene_eykelberg,

If you are in a scenario that you could no rollback your productive environment please do raise a case within our support team.

If you are facing this topic on your lower environments please do consider this issue before upgrading your productive environments.

We are diligently working on this matter.

Cheers,

Albert

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

rene_eykelberg — Thu, 28 Mar 2024 16:53:12 GMT

Hello Albert,

This will be a support case our production environments is already a few weeks old. This issue is hard to detect in lower environments.

/Rene

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

alvarodn — Mon, 01 Apr 2024 06:02:24 GMT

Hola,

Estamos con el mismo problema.

Añadir que también sucede en la publicación de aplicaciones, parece que van correctas, pero en realidad no se publica la información.

Un saludo

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

anily86 — Mon, 01 Apr 2024 11:33:14 GMT

I have done November 2023 Patch 5 upgrade from November 2022.

I faced the below list of issues:

1. QMC Reload task status failure Despite Successful Script in log.
2. When app is trying to open below is the error.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

anily86 — Mon, 01 Apr 2024 11:49:10 GMT

Any solution is identified for the below list of issues or was this solved in any other newer versions?

I have done November 2023 Patch 5 upgrade from November 2022.

I faced the below list of issues:

1. QMC Reload task status failure Despite Successful Script in log.
2. When app is trying to open below is the error.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Christoph_Wi — Tue, 02 Apr 2024 06:42:48 GMT

Same issue here! - Any News? - Pls Fix
Many Thx

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Sonja_Bauernfeind — Tue, 02 Apr 2024 07:24:01 GMT

Hello @anily86

No fix version is available yet. Please communicate with the support agent who'll be working on you for this issue.

Hello @Christoph_Wi

Please log a support ticket with us, providing us with log files, versions used, and information about symptoms and whether or not this is happening in your development, UAT, or production environment.

Qlik is actively working on providing a fix, but in the meantime support is your best bet.

All the best,
Sonja

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

sreehari_m — Tue, 02 Apr 2024 11:16:50 GMT

We are on Nov 2022 Patch 12 and we have the issue in this version too. A case is already submitted from our side.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

chris-s — Wed, 03 Apr 2024 09:03:49 GMT

I'm facing the exact same issue with a customer on their production environment. Unfortunately, this issue isn't listed as "known issue" for the latest version, otherwise we wouldn't have upgraded.

We're currently trying to move the Apps folder onto a Windows/Samba share instead of the NetApp based storage, which will be magnitudes slower and is therefore not a permanent solution.

If this doesn't fix the issue, we'll have to do a rollback, which will be fun since it's a cluster installation that we'll restore from backups... an advance notice would've been really nice.

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

tens — Thu, 11 Apr 2024 22:40:04 GMT

Any News about this bug resolution ?

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

alvarodn — Fri, 12 Apr 2024 06:17:10 GMT

Ayer me escribierón de soporte y me comentaron que ya han conseguido reproducir el error y que ahora pueden empezar a buscar la solución, esperemos que pronto lo tengan solucionado

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

Albert_Candelario — Fri, 12 Apr 2024 08:34:30 GMT

@rene_eykelberg

Thanks for sharing the information and remind about Qlik NDA's, furthermore you should not disclose our Support case comments in public forums.

We are progressing within the investigation and we made great progress as shared above while this still remains a very complex issue, neither assume this is a defect on Qlik's code as also mentioned.

This issue is a priority for us and we will keep updating you on our progress towards its conclusions.

Cheers,

Albert

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

lucadibenedetto86 — Tue, 16 Apr 2024 15:44:36 GMT

Hi @Albert_Candelario ,

is there any update about the progression of the analysis of the issue? It's really difficult to apply the workarounds suggested in the topic so we really hope that you are able to find a solution as soon as possible.

Thanks in advance for your support.

Luca

Re: QMC Reload Failure Despite Successful Script in Qlik Sense Nov 2023 and above

rsanz — Tue, 16 Apr 2024 16:08:12 GMT

I agree, we are stuck in May 2023 after a painful rollback and it's almost a year old version.

Thanks in advance

Rafael