article Browser Timeout in Official Support Articles

Browser Timeout

Sonja_Bauernfeind — Wed, 23 Dec 2020 09:46:19 GMT

Session timeouts in QlikView or Qlik Sense are not the only reasons for sessions being terminated. Individual browsers have their own timeout settings.

When it comes to timeout it, the timeout for each browser should be checked too.

Here are links to the common browser, please make sure to check this before doing changes. These are recommendations for third party software configurations and cannot be directly supported by Qlik Support.

For more details around how to configure individual browser components, please contact the respective vendor.

Google Chrome does not allow the configuration of timeout settings.

Internet Explorer

Changes are made in Registry: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings

Firefox

network.http.connect.timeout key
Change in registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DNSQueryTimeouts

Re: Browser Timeout

ift_isabelle — Mon, 19 Apr 2021 12:54:54 GMT

Hi Sonja,

We have a problem with Qlikview in Edge:
After 10 minutes it logs out. Is there also a fix for Edge?

Kind Regards,

Isabelle

Re: Browser Timeout

Sonja_Bauernfeind — Fri, 30 Apr 2021 14:05:04 GMT

Hello @ift_isabelle !

I've looked to see if Edge allows for timeout settings to be changed but looks like it is just like Chrome in that regard: Cannot be configured. Microsoft might be able to help more directly.

/Sonja

Re: Browser Timeout

77689679 — Mon, 11 Sep 2023 14:37:58 GMT

Re: Browser Timeout

fujitsudba — Thu, 21 Dec 2023 15:18:44 GMT

Browser Timeouts (see Browser Timeout)

browser we use is chrome ? There is nothing in the article for Chrome & We do not use IE or firefox

Firewall Disconnects (consult with the local network team for information logged)
We have checked with network/firewall teams & tested the connectivity via the load balancer & going direct to the serer. We could not see any disconnects
in the log files.

Mobile Devices (iOS) closing network connection when losing focus/locking screen
not used

Proxy Timeouts (3rd Party software used for Internet Access - consult with the local network team)
no proxy as we are not connecting externally/public internet

Web Shields (such as Avast Antivirus, CrowdStrike)
Symantec AV has been disabled on ALL QS Servers

We are still having the same issue

Re: Browser Timeout

Sonja_Bauernfeind — Wed, 03 Jan 2024 11:58:45 GMT

Hello @fujitsudba

If the Qlik Sense log files do not provide you with further information on what could be severing the connection, I would recommend logging a ticket with support for a more in-depth investigation.

All the best,
Sonja