How to collect the Qlik Alerting log files

Daniele_Purrone — Tue, 20 Aug 2024 11:59:00 GMT

This article provides instructions on how to collect logs for Qlik Alerting.

Environment

Qlik Alerting, all versions

In all Qlik Alerting versions, logs are stored within each service installations folder, in a subfolder called daemon.

Example: C:\Program Files\Qlik Alerting\gateway\daemon\gateway.err

The *.err logs are useful when troubleshooting any service-related issues for example when a service may fail to start

To collect the required log files that are under the daemon folders:

Go to the Qlik Alerting installation folder (default: C:\Program Files\Qlik Alerting)
Search for "*.err"
Select the resulting files, copy and paste them to a new folder
repeat the steps above for "*.log"
Zip the new folder and attach the zip archive to the support case

Starting with the Qlik Alerting June 2020 release, additional logging is located in the sub-folders under the following location:

C:\ProgramData\QlikAlerting

Go to C:\ProgramData
Copy the folder QlikAlerting to a new folder
Zip the new folder and attach the zip archive to the support case

article How to collect the Qlik Alerting log files in Official Support Articles

How to collect the Qlik Alerting log files

Environment