How To Collect QlikView Server Log Files

Sonja_Bauernfeind — Fri, 05 May 2023 06:42:12 GMT

Log files are a crucial component when troubleshooting QlikView issues ranging from app performance issues, crashes, as well as task failures and general stability problems. This article highlights which log files are needed when and where to find them.

For information about other services, see QlikView Services and Log Guide.

Content:

It is useful when Qlik Support requires log files to assist in investigating an issue. With a complete set of logs, Qlik Support can make more accurate analysis and provide most efficient assistance on support cases. In this case, supplying the general environment information is advisable as well.

System About information:

Open the QlikView Management Console
Navigate to System > About
Click More
Copy the contents and save them as a .txt file to transfer them to Qlik Support

The QlikView installation logs:

See Install logs in QlikView

Note: All logs must be collected for the range of dates when the issue is reported or seen. Always specific a date and time range to Qlik Support.

Service and related log files:

Service: QVS (QlikView Server)

Default Location:

Default Location: C:\ProgramData\QlikTech\QlikViewServer

See Qlik Help for more information.

Customized locations:

The location might have been changed. Identify the correct path from the QlikView Management Console > System > Setup > QVS@node > Logging > Log Folder. Alternatively, review the settings.ini stored in C:\ProgramData\QlikTech\QlikViewServer\settings.ini for the value configured in ServerLogFolder=

Commonly used for:

Qlikview Server problems
Performance data
End user session problems
CAL information

Service: QMS (Management Service)

Default Location:

C:\ProgramData\QlikTech\ManagementService\Log

See Qlik Help for more information.

Commonly used for:

Errors in the Management Console
Task setup issues
Failures to commit settings

Service: QDS (Distribution Service)

Default Location:

C:\ProgramData\QlikTech\DistributionService\
Each QDS node has its own subfolder numbered 1, 2, 3, etc..

See Qlik Help for more information.

Customized Location:

The location might have been changed. Identify the correct path from the QlikView Management Console > System > Setup > QDS@node > General > Application Data Folder

Necessary logs to collect:

%Application Data Folder%\#\Log\Date(YYYYMMDD)    Log folder
%Application Data Folder%\#\Log\YYYYMMDD.txt
%Application Data Folder%\#\Log\LoadBalancer_YYYYMMDD.txt
%Application Data Folder%\#\Log\Root_YYYYMMDD.txt
%Application Data Folder%\#\Log\WebService_YYYYMMDD.txt
%Application Data Folder%\#\Log\Workorder_YYYYMMDD.txt

Commonly used for:

Distribution Service crashes
Task failures

Detailed logs: Task log

Location:

C:\ProgramData\QlikTech\DistributionService\1\Log\

< Date > \ < Sub Folder for each distribution or reload >

Commonly used for:

Task failures
Distribution errors

Detailed logs: Document* (Script) Reload log

Location:

C:\ProgramData\QlikTech\DistributionService\1\Log\

< Date > \ < Sub Folder for each distribution or reload >

Commonly used for:

Details about Task failures and reload execution, such as execution timelines and the amount of data loaded.

* The document log is a copy of the script log which needs to be enabled per document so that it will be produced by the reload task. Refer to How To Enable QlikView Document Reload Log

Service: DSC (Directory Service Connector)

Default Location:

C:\ProgramData\QlikTech\DirectoryServiceConnector\Log

See Qlik Help for more information.

Commonly used for:

Failing to add users or groups to documents
Authentication issues when using DMS mode
Custom Directory problems
Active Directory and LDAP issues

Service: QVWS (WebServer)

Default Location:

C:\ProgramData\QlikTech\WebServer\Log

See Qlik Help for more information.

Commonly used for:

Front end web traffic diagnosis
Ticket requests
Load balancing determination
Document lists
Works in unison with IIS **

** If using IIS as Webserver, please also attach IIS log (C:\inetpub\logs\LogFiles\W3SVC1)

Service: Service Dispatcher/License Service

Default Location:

C:\ProgramData\QlikTech\LicenseService\Log

Using the Log Collector (QlikView Server May 2022 and later)

With the release of QlikView Server May 2022, log collection functionality was built into the product. The log collector will collate all of the QlikView Service logs, as well as the QlikView Server About information and Windows Events logs, if specified, for the start and end dates chosen into a .zip file and output to %ProgramData%\QlikTech\LogCollector.

Re: How To Collect QlikView Server Log Files

cardinalteam1 — Thu, 21 Jul 2022 13:04:45 GMT

Thanks, we are checking the logs and comparing if we could find the required details. We will get back on this in case required.

Please keep it open meanwhile.

Re: How To Collect QlikView Server Log Files

Sonja_Bauernfeind — Fri, 22 Jul 2022 09:42:40 GMT

Hello @cardinalteam1

Did you mean to add this comment to a support case?

article How To Collect QlikView Server Log Files in Official Support Articles

How To Collect QlikView Server Log Files

System About information:

The QlikView installation logs:

Service and related log files:

Service: QVS (QlikView Server)

Default Location:

See Qlik Help for more information. Customized locations:

Commonly used for:

Service: QMS (Management Service)

Default Location:

C:\ProgramData\QlikTech\ManagementService\LogSee Qlik Help for more information.

Commonly used for:

Service: QDS (Distribution Service)

Default Location:

Customized Location:

Commonly used for:

Detailed logs: Task log

Location:

Commonly used for:

Detailed logs: Document* (Script) Reload log

Location:

Commonly used for:

Service: DSC (Directory Service Connector)

Default Location:

Commonly used for:

Service: QVWS (WebServer)

Default Location:

Commonly used for:

Service: Service Dispatcher/License Service

Default Location:

Using the Log Collector (QlikView Server May 2022 and later)

Re: How To Collect QlikView Server Log Files

Re: How To Collect QlikView Server Log Files

See Qlik Help for more information.

Customized locations:

C:\ProgramData\QlikTech\ManagementService\Log

See Qlik Help for more information.