How to Resend a Talend License Email to a Customer/User

Sam_Qoc — Fri, 21 Jun 2024 00:20:47 GMT

If you need to resend a license email along with license installer links and the license key to a customer/user, follow the steps outlined below.

This guide will help you understand the process and the necessary details you need to provide.

Gather Necessary Information:
- New User Email ID: Ensure you have the email address of the person who needs the license email resent.
- Product Name and Version: Identify the specific product name and version that need to be resent.
- PO Number: Include the purchase order number associated with the license.
- Existing Email ID: Provide the email address to which the license was originally sent.
- License Type: Indicate if it is a test migration license or a definitive license.
- Deployment Type: Specify if it is a cloud or on-premises license.
- Description of Request: Provide a brief description of why you need to resend the license email.
Send an Email Request:
- For users, send your request to customercare@qlik.com.

Use the following template to structure your email request:

Subject: Resend License Email Request

Dear Support Team,

I hope this email finds you well.

I am writing to request that a license email be resent. Below are the details:

New User Email ID: [Insert User Email] (new user email ID to which the license email needs to be sent)
Product Name and Version: [Insert Product Name and Version]
PO Number: [Insert PO Number]
Existing Email ID: [Insert Existing Email ID] (who it was already sent to)
License Type: [Test Migration License or Definitive License]
Deployment Type: [Cloud or On-Premises License]
Description: [Provide a brief description of your request]

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

[Your Name]

Subject: Resend License Email Request for Talend Data Integration

Dear Support Team,

I hope this email finds you well.

I am writing to request that the license email for Talend Data Integration be resent. Below are the details:

New User Email ID: Sam@xyz.com
Product Name and Version: Talend Data Integration Version 8.0
PO Number: PO-23451
Existing Email ID: original.recipient@xyz.com
License Type: Test Migration License
Deployment Type: Cloud License
Description: Due to unforeseen circumstances, the original license email was not received. I would be grateful if you could assist me by resending it.

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

Sam

Ensure all details are accurate and complete before sending your request.
Use the appropriate email address based on your user type (general user or Qlik partner).

Following these steps will help you effectively resend a license email to your customer.

If you have any further questions, feel free to reach out to the respective teams.

article How to Resend a Talend License Email to a Customer/User in Official Support Articles