Qlik Sense Enterprise on Windows: Root Admin cannot duplicate or export apps from the Management Console

Nao_Baba — Wed, 07 Aug 2024 08:41:34 GMT

A user with a Root Admin role should be able to access all resources and functions in the Qlik Sense Management Console (QMC). In rare instances, the Root Admin will notice some options being unavailable (greyed out) such as Duplicate or Export buttons being disabled.

This applies to Root Admins without professional or analyzer licenses allocated and is seen in environments which were upgraded from previous versions of Qlik Sense.

Example:

Resolution

Log in to Qlik Sense Management Console (QMC). The user must be a Root Admin.
Navigate to License management
Open the Analyzer Capacity Rule tab
Locate the rule called Security rule for AnalyzerTimeAccessType

This rule is a legacy rule which will only exist if you have upgraded your environment or still are on an older version of Qlik Sense.
Modify the rule to exclude Root Admin and apply the change.
e.g.
((user.roles!="RootAdmin"))

Cause

If the Root Admin user is not allocated professional or analyzer license, analyzer capacity will be applied automatically by "Security rule for AnalyzerTimeAccessType" in old versions of Qlik Sense or if a legacy rule still exists.

Environment

all versions

Re: Qlik Sense Enterprise on Windows: Root Admin cannot duplicate or export apps from the Management Console

AlexOmetis — Fri, 09 Aug 2024 12:51:11 GMT

Ideally, you'd just fix the issue that's been around for 4+ years...

RootAdmin + Analyzer token = LESS access to QMC - Qlik Community - 1760813

Request | Feedback (qlik.com)

article Qlik Sense Enterprise on Windows: Root Admin cannot duplicate or export apps from the Management Console in Official Support Articles

Qlik Sense Enterprise on Windows: Root Admin cannot duplicate or export apps from the Management Console

Resolution

Cause

Environment

Re: Qlik Sense Enterprise on Windows: Root Admin cannot duplicate or export apps from the Management Console