Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.

Andre_Sostizzo — Thu, 21 Jan 2021 09:05:25 GMT

While opening the NPrinting report Template Editor any of the following errors is displayed:

Cannot access document when in modal condition.

or

Qlik NPrinting Designer can't find a supported report template editor for the file
Error message:
Call was rejected by callee.

Cause:

The issue is being caused by Microsoft Office either not being correctly licensed or a sign in being required.

Resolution:

Resolve issues with the Microsoft Installation.

In case of Licensing issues in Microsoft Office 2016, this error may popup along with Product Activation Wizard. In this case, it is possible to work around the issue by cancelling the Wizard and pre-opening the program (Excel, Word, PowerPoint) needed for the specific report type (leaving it opened) and then opening the Template Editor once again.

You may also need to sign out and sign back in to your Office installation.

Re: Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.

obo21 — Mon, 08 Nov 2021 13:06:46 GMT

Works thanks!

article Error "Cannot access document when in modal condition" while accessing the NPrinting template editor. in Official Support Articles

Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.

Cause:

Resolution:

Re: Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.