https://community.qlik.com/t5/Official-Support-Articles/Qlik-JIRA-Connector-creating-a-new-connection-fails-with-error/ta-p/2513352 <P>The following error may occur when creating a JIRA connection in either Qlik Sense Enterprise on Windows or Qlik Cloud Analytics:</P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">Failed on attempt 1 to GET (The remote server returned an error: (401) Unauthorized.)</FONT></P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="failed on attempt 1 to get the remote server returned an error 401.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/179422i3EEB956EEF558443/image-size/large?v=v2&amp;px=999" role="button" title="failed on attempt 1 to get the remote server returned an error 401.png" alt="failed on attempt 1 to get the remote server returned an error 401.png" /></span></P> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P>Atlassian announced that basic authentication (username-password) and cookie-based authentication are depreciated. From 3rd June 2019, connections to REST endpoint in JIRA or Confluence Cloud have to use an API token, OAuth, or Atlassian Connect. See <A href="https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/" target="_blank" rel="noopener">Deprecation notice - Basic authentication with passwords and cookie-based authentication</A>.</P> <P>To authenticate successfully:</P> <UL class="lia-list-style-type-circle"> <LI>For <FONT color="#339966"><STRONG>JIRA Server</STRONG></FONT>: use <EM>username and password</EM>&nbsp;<BR /><BR />JIRA Server is not affected by basic authentication having been deprecated.<BR /><BR /></LI> <LI>For <STRONG><FONT color="#339966">JIRA Cloud</FONT></STRONG>: use an&nbsp;<EM>email address</EM> in the username field and an <EM>API token</EM> in the password field.<BR /><BR />Ensure that the token is valid and has not yet expired.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="expired token.png" style="width: 664px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/179423i687C5187D4F120AD/image-dimensions/664x267?v=v2" width="664" height="267" role="button" title="expired token.png" alt="expired token.png" /></span></LI> </UL> <P>&nbsp;</P> <H3><STRONG><FONT color="#339966">Cause</FONT></STRONG></H3> <P>The error is caused by either:</P> <UL class="lia-list-style-type-circle"> <LI>A wrong or expired token</LI> <LI>A deprecated authentication method: Basic Authentication. See&nbsp;<A href="https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/" target="_blank" rel="noopener">Deprecation notice - Basic authentication with passwords and cookie-based authentication</A>&nbsp;for more information.</LI> </UL> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Related Content</STRONG></FONT></H3> <UL class="lia-list-style-type-circle"> <LI><A href="https://help.qlik.com/en-US/connectors/Subsystems/Integrated_Web_Connectors_help/Content/Connectors_QWC_BuiltIn/Integrated%20connectors/Jira-Connector-integrated.htm" target="_blank" rel="noopener">Jira (Qlik Sense on-premise)</A></LI> <LI><A href="https://help.qlik.com/en-US/cloud-services/Subsystems/Integrated_Web_Connectors_help/Content/Connectors_QWC_BuiltIn/Integrated%20connectors/Jira-Connector-integrated.htm" target="_blank" rel="noopener">Jira (Qlik Cloud Analytics)</A></LI> </UL> <P>&nbsp;</P> <H4><FONT color="#339966"><STRONG>Environment</STRONG></FONT></H4> <UL> <LI>Qlik Cloud Analytics</LI> <LI>Qlik Sense Enterprise on Windows</LI> <LI>Qlik Web Connectors</LI> </UL> Mon, 07 Apr 2025 12:45:05 GMT Joseph_Musekura 2025-04-07T12:45:05Z https://community.qlik.com/t5/Official-Support-Articles/Qlik-JIRA-Connector-creating-a-new-connection-fails-with-error/ta-p/2513352 <P>The following error may occur when creating a JIRA connection in either Qlik Sense Enterprise on Windows or Qlik Cloud Analytics:</P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">Failed on attempt 1 to GET (The remote server returned an error: (401) Unauthorized.)</FONT></P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="failed on attempt 1 to get the remote server returned an error 401.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/179422i3EEB956EEF558443/image-size/large?v=v2&amp;px=999" role="button" title="failed on attempt 1 to get the remote server returned an error 401.png" alt="failed on attempt 1 to get the remote server returned an error 401.png" /></span></P> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P>Atlassian announced that basic authentication (username-password) and cookie-based authentication are depreciated. From 3rd June 2019, connections to REST endpoint in JIRA or Confluence Cloud have to use an API token, OAuth, or Atlassian Connect. See <A href="https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/" target="_blank" rel="noopener">Deprecation notice - Basic authentication with passwords and cookie-based authentication</A>.</P> <P>To authenticate successfully:</P> <UL class="lia-list-style-type-circle"> <LI>For <FONT color="#339966"><STRONG>JIRA Server</STRONG></FONT>: use <EM>username and password</EM>&nbsp;<BR /><BR />JIRA Server is not affected by basic authentication having been deprecated.<BR /><BR /></LI> <LI>For <STRONG><FONT color="#339966">JIRA Cloud</FONT></STRONG>: use an&nbsp;<EM>email address</EM> in the username field and an <EM>API token</EM> in the password field.<BR /><BR />Ensure that the token is valid and has not yet expired.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="expired token.png" style="width: 664px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/179423i687C5187D4F120AD/image-dimensions/664x267?v=v2" width="664" height="267" role="button" title="expired token.png" alt="expired token.png" /></span></LI> </UL> <P>&nbsp;</P> <H3><STRONG><FONT color="#339966">Cause</FONT></STRONG></H3> <P>The error is caused by either:</P> <UL class="lia-list-style-type-circle"> <LI>A wrong or expired token</LI> <LI>A deprecated authentication method: Basic Authentication. See&nbsp;<A href="https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/" target="_blank" rel="noopener">Deprecation notice - Basic authentication with passwords and cookie-based authentication</A>&nbsp;for more information.</LI> </UL> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Related Content</STRONG></FONT></H3> <UL class="lia-list-style-type-circle"> <LI><A href="https://help.qlik.com/en-US/connectors/Subsystems/Integrated_Web_Connectors_help/Content/Connectors_QWC_BuiltIn/Integrated%20connectors/Jira-Connector-integrated.htm" target="_blank" rel="noopener">Jira (Qlik Sense on-premise)</A></LI> <LI><A href="https://help.qlik.com/en-US/cloud-services/Subsystems/Integrated_Web_Connectors_help/Content/Connectors_QWC_BuiltIn/Integrated%20connectors/Jira-Connector-integrated.htm" target="_blank" rel="noopener">Jira (Qlik Cloud Analytics)</A></LI> </UL> <P>&nbsp;</P> <H4><FONT color="#339966"><STRONG>Environment</STRONG></FONT></H4> <UL> <LI>Qlik Cloud Analytics</LI> <LI>Qlik Sense Enterprise on Windows</LI> <LI>Qlik Web Connectors</LI> </UL> Mon, 07 Apr 2025 12:45:05 GMT https://community.qlik.com/t5/Official-Support-Articles/Qlik-JIRA-Connector-creating-a-new-connection-fails-with-error/ta-p/2513352 Joseph_Musekura 2025-04-07T12:45:05Z