article GeoAnalytics could not communicate with the license server during license activation in Official Support Articles

GeoAnalytics could not communicate with the license server during license activation

Sebastian_Linser — Thu, 01 Jul 2021 13:44:18 GMT

After the Qlik GeoAnalytics installation, an activation of the product is required. During the use of the Qlik GeoAnalytics License Activation Tool you might see the error message:

Could not communicate with the license server. Check your internet connection.

Environment

GeoAnalytics all versions prior November 2020

Resolution

The best way to resolve the issue is to install a version post November 2020. Until the upgrade here is a workaround:

Create a file called GeoAnalyticsLicenseTool.exe.config in the same folder as the license tool executable, C:\Program Files (x86)\QlikView\GeoAnalyticsLicenseTool .

Paste this inside:

<?xml version="1.0" encoding="utf-8"?> 

 <configuration> 
    <runtime>       
        <AppContextSwitchOverrides value="Switch.System.Net.DontEnableSystemDefaultTlsVersions=false"/> 
     </runtime>
 </configuration>

Cause

The LEF license servers have been moved to another location and are now using TLS 1.2 as a default.

Re: GeoAnalytics could not communicate with the license server during license activation

jchoucq — Thu, 01 Jul 2021 09:07:43 GMT

Hi and thank you for this article.

I tried to use the config fil you mention, but with it, is it not possible for me anymore to launch GeoAnalyticsLicenseTool.exe

Best regards.

Joh

Re: GeoAnalytics could not communicate with the license server during license activation

jchoucq — Thu, 01 Jul 2021 13:35:46 GMT

In fact, there is an error in the xml proposed <AppContextSwitchOverridesvalue must be <AppContextSwitchOverrides value

Re: GeoAnalytics could not communicate with the license server during license activation

Sonja_Bauernfeind — Thu, 01 Jul 2021 13:42:09 GMT

Hello @jchoucq! Thank you for catching this! I will update the article immediately.

Re: GeoAnalytics could not communicate with the license server during license activation

Sumaira — Sun, 24 Mar 2024 22:16:58 GMT

I installed GeoAnalytics/GeoAnalytics plus Feb-2024 with QlikSense Enterprise Nov-2023. I also get the exactly the same error as in the snippet above.

Tried this workaround. Did not help either. Still get the same error.

Any help is highly appreciated.

Re: GeoAnalytics could not communicate with the license server during license activation

Sonja_Bauernfeind — Mon, 25 Mar 2024 10:57:23 GMT

Hello @Sumaira

Please post about the issue you are encountering directly in the Qlik GeoAnalytics forum, where our active support agents and your knowledgeable Qlik peers can assist you.

All the best,
Sonja