https://community.qlik.com/t5/Official-Support-Articles/Qlik-Answers-Documentation-Assistant-source-error-cannot-access/ta-p/2545827 <P>When asking the Qlik Answers Documentation Assistant a question and checking the source, it throws the following error:</P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">Cannot access the source</FONT></P> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P>This issue occurs when the Assistant user accessing the Documentation assistant does not have permission to the source. For reference, when setting up a documentation assistant, there should be two spaces:</P> <UL> <LI>Assistant Data: Managed space</LI> <LI>Assistants: Managed space</LI> </UL> <P>As the Knowledge base lives in the <STRONG>Assistant Data</STRONG> space, confirm that <STRONG>Can consume data</STRONG> and <STRONG>Can view</STRONG> permissions are set:</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="manage members of assistant data.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/187541i802EFEAEB06C2B06/image-size/large?v=v2&amp;px=999" role="button" title="manage members of assistant data.png" alt="manage members of assistant data.png" /></span></P> <P>&nbsp;</P> <P>For more information, see <A href="https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/QlikAnswers/answers-use-case-documentation.htm" target="_blank" rel="noopener">Qlik Answers use case: Documentation assistant</A>.</P> <P>In addition, if the <STRONG>Documentation assistant</STRONG> is consuming data from a <STRONG>Direct Access Gateway</STRONG>, confirm that the <SPAN><STRONG>Assistant users</STRONG> have the permission <STRONG>Can Consume Data&nbsp;</STRONG>for the space where the Direct Access Gateway is installed.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H4><FONT color="#339966"><STRONG>Environment</STRONG></FONT></H4> <UL> <LI>Qlik Answers</LI> <LI>Qlik Cloud</LI> </UL> Tue, 31 Mar 2026 05:15:32 GMT chris_khalife 2026-03-31T05:15:32Z https://community.qlik.com/t5/Official-Support-Articles/Qlik-Answers-Documentation-Assistant-source-error-cannot-access/ta-p/2545827 <P>When asking the Qlik Answers Documentation Assistant a question and checking the source, it throws the following error:</P> <P class="lia-indent-padding-left-30px"><FONT face="courier new,courier">Cannot access the source</FONT></P> <P>&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P>This issue occurs when the Assistant user accessing the Documentation assistant does not have permission to the source. For reference, when setting up a documentation assistant, there should be two spaces:</P> <UL> <LI>Assistant Data: Managed space</LI> <LI>Assistants: Managed space</LI> </UL> <P>As the Knowledge base lives in the <STRONG>Assistant Data</STRONG> space, confirm that <STRONG>Can consume data</STRONG> and <STRONG>Can view</STRONG> permissions are set:</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="manage members of assistant data.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/187541i802EFEAEB06C2B06/image-size/large?v=v2&amp;px=999" role="button" title="manage members of assistant data.png" alt="manage members of assistant data.png" /></span></P> <P>&nbsp;</P> <P>For more information, see <A href="https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/QlikAnswers/answers-use-case-documentation.htm" target="_blank" rel="noopener">Qlik Answers use case: Documentation assistant</A>.</P> <P>In addition, if the <STRONG>Documentation assistant</STRONG> is consuming data from a <STRONG>Direct Access Gateway</STRONG>, confirm that the <SPAN><STRONG>Assistant users</STRONG> have the permission <STRONG>Can Consume Data&nbsp;</STRONG>for the space where the Direct Access Gateway is installed.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <H4><FONT color="#339966"><STRONG>Environment</STRONG></FONT></H4> <UL> <LI>Qlik Answers</LI> <LI>Qlik Cloud</LI> </UL> Tue, 31 Mar 2026 05:15:32 GMT https://community.qlik.com/t5/Official-Support-Articles/Qlik-Answers-Documentation-Assistant-source-error-cannot-access/ta-p/2545827 chris_khalife 2026-03-31T05:15:32Z