article Testing the connection to license.qlikcloud.com should return HTTP 404 default backend in Official Support Articles

Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

Anonymous — Fri, 04 Oct 2024 11:44:04 GMT

If a TCP connection is possible with Qlik's licensing server endpoint, testing the connection to license.qlikcloud.com will return the message default backend - 404 or 404 Not Found (nginx).

When testing whether or not your Sense installation can successfully connect to the license backend, always test the connection with all nodes.

Open any web browser
Navigate to https://license.qlikcloud.com
The response should be default backend - 404 or 404 Not Found (nginx).

Other results, such as Can't reach this page or This site can't be reached with the error code ERR_CONNECTION_TIMED_OUT, indicate the Qlik Sense server cannot establish the needed TCP connection to the license server on the internet.

The 404 HTTP error code indicates the server was reached but could not find any content to be displayed in the URL address specified.

To avoid a 404 message, rather than accessing license.qlikcloud.com, open license.qlikcloud.com/sld.

Another test would be to use telnet and confirm a connection to port 443 is possible:

Open cmd as an Administrator
Type telnet license.qlikcloud.com 443, and hit Enter.
Confirm a blinking cursor is returned, which indicates a TCP-level connection has been established

If different results are returned:

verify that the connection to license.qlikcloud.com:443 is allowed in your environment, such as by verifying firewall settings or other network security deployments
if a web proxy is required for internet access, see Configuring a proxy for Qlik License Service communication in Qlik Sense Enterprise on Windows

Environment

, all versions licensed with a Signed License Key (SLK)

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

PaoloMasiero — Fri, 13 Sep 2024 07:58:01 GMT

Hi, seems like the new message from https://license.qlikcloud.com/ is "404 Not Found (nginx)" and no more "default backend - 404".

It would be good to correct the article.

Thanks

Paolo

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

peter_turner — Fri, 04 Oct 2024 08:06:55 GMT

Hi, I've just been caught out by the same message change.

Can this article be updated to reflect the new message.

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

Sonja_Bauernfeind — Fri, 04 Oct 2024 11:41:15 GMT

Hello @peter_turner

Thank you for reaching out! I've updated the article accordingly and also added a different method to test with while I await the license team's feedback on what changed and how we want to proceed.

All the best,
Sonja

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

SivenM2020 — Tue, 07 Jan 2025 07:19:18 GMT

Hi Sonja,

Just confirming if a static IP has been added to the license server.

We were told on a support case last year, that this was planned for the end of 2024 (#00314551)

Thanks,

Siven

article Testing the connection to license.qlikcloud.com should return HTTP 404 default backend in Official Support Articles

Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

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Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend

Re: Testing the connection to license.qlikcloud.com should return HTTP 404 default backend