Remote Procedure Call Failed or Failed to open document errors in NPrinting logs

Frank_S — Thu, 10 Mar 2022 15:27:24 GMT

Question

What is the meaning of the NPrinting Error Log message: "The remote procedure call failed" or "Failed to Open Document"

Answer

There are several possibilities:

QlikView

The remote procedure call failed message is always generated when the QV Desktop is 'closed' or forcibly shut down during the processing of an NPrinting report.
Note that NPrinting sends API calls to the QV desktop for report processing where the QV desktop does the heavy lifting during report generation.
If the QV desktop is closed during the processing of an NPrinting report, the RPC remote procedure call failed message will appear.
If using Local QV NP connections, this error will be added to the logs when the NP server is shutting down
If using Server QVP connections, this error will be added to the logs when the QlikView server is shutting down

Qlik Sense:

The Qlik Sense App is not published: this will generate failed to open document error

QlikView and Qlik Sense

Section Access: if the NPrinting administrator and report recipients are NOT added to the SA load script
Triggers (which are unsupported)
Any unsupported items interfering with accessing of a QlikView or Qlik Sense document/application ie: On Open trigger in QikView.
Invalid document path: In some cases the name of the QVW or Sense ID has changed. Ensure you are using accurate document paths and Qlik Sense IDs.

The NPrinting Connection is 'not' in a 'Generated' status. Reload the NP connection associated with the report in question and ensure the connection is 'Generated'.
If opening/editing NPrinting Microsoft office templates, ensure you have a licensed copy of MS Office running to prevent opening failures
Ensure the version of the NPrinting Designer is the same version as the NPrinting Server.

You may also see this error when:

NPrinting connection is unable to open a QVW. See https://community.qlik.com/t5/Knowledge-Base/Random-Qlik-NPrinting-Report-Generation-Task-Failures-NPrinting/ta-p/1716040
ERROR: NPrinting Engine failed to open document NPrinting June 18
https://community.qlik.com/t5/Qlik-Support-Documents/ERROR-NPrinting-Engine-failed-to-open-document-NPrinting-June-18/ta-p/1716691

We suggest:

Checking and keeping on top of and removing unsupported items
Ensure the NPrinting service account can open the QVW
Ensure valid network or QVP paths to QVWs and QVFs (accurate sense app IDs)
In some cases, upgrading to the latest version of NPrinting will solve this issue. ie: when running an older unsupported version of NPrinting for example.
Ensure that if Section Access is used that section access with NPrinting requirements are met. See https://community.qlik.com/t5/Knowledge/NPrinting-Reports-with-Qlik-Sense-connections-to-QS-apps-that/ta-p/1832996

References:

Re: Remote Procedure Call Failed or Failed to open document errors in NPrinting logs

nasarkhann — Thu, 10 Mar 2022 14:04:55 GMT

Hi Frank,

We see this error in Nprinting Designer. Could you please see the attached screenshot and advise?

Kind regards

Nasar

Re: Remote Procedure Call Failed or Failed to open document errors in NPrinting logs

Frank_S — Thu, 10 Mar 2022 15:16:31 GMT

Hi @nasarkhann
Please post your question along with detail steps to reproduce, type of report, version of NPrinting server and designer the issue in the community forum chat here:

NP Community

It 'might' be necessary to start a support request 'if' you have indeed gone through all the steps above in detail.

Kind regards...

article Remote Procedure Call Failed or Failed to open document errors in NPrinting logs in Official Support Articles

Remote Procedure Call Failed or Failed to open document errors in NPrinting logs

Question

Answer

ERROR: NPrinting Engine failed to open document NPrinting June 18

Re: Remote Procedure Call Failed or Failed to open document errors in NPrinting logs

Re: Remote Procedure Call Failed or Failed to open document errors in NPrinting logs