article Required Basic Information For Qlik Support Cases in Official Support Articles

Required Basic Information For Qlik Support Cases

Sonja_Bauernfeind — Thu, 31 Aug 2023 07:14:36 GMT

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All reported Support cases must include basic information and details to enable efficient analysis and investigation by Qlik Support. The relevant details can most of the time be gathered by answering the below Five Ws and How (a.k.a. Six Ws). Additionally, supporting material matching the provided details will expedite problem-solving and identify a solution to any given issue on time.

Each question should have a factual answer — facts necessary to include for a report to be considered complete. Importantly, none of these questions can be answered with a simple "yes" or "no".

What is the issue about?

Symptom
Products
Error message

Who is affected by the issue?

The end-customer
License
Support entitlement
Single end-user
Group of users

Where have you seen the issue?

Product(s)
Qlik Service
Client
Device
Environment

When did (or does) the issue occur?

Last working
Issue occurred
Frequency
Occurrence pattern

How did you try solving the issue?

Why does the issue occur?

Root cause identified
Known issue
Workaround

Supporting Material

Log files
Screenshots
Sample files
Data sources
Qlik applications
Deployment overview

Reference:
https://en.wikipedia.org/wiki/Five_Ws

Re: Required Basic Information For Qlik Support Cases

Hamda — Thu, 31 Aug 2023 07:06:46 GMT

Product : Qlik Sense Enterprise .

Issue: I am having issue in displaying sheet objects on different screen , when I open the sheet from my Lenovo the all objects(charts) displayed organized however, when I open the same sheet from another screen let's say DELL big screen , the charts appear unorganized and their sizes changes as well . Please Note I'm choosing the sheet as ( responsive ) from qlik sense sheet settings. How can I solve this issue as I'm getting complaints from the customers about this user interface issue? thank you

Re: Required Basic Information For Qlik Support Cases

Rakesh_HB — Thu, 31 Aug 2023 07:14:53 GMT

Hello @Hamda ,

Please use the right Forum to post your query. In this case, use the below forum,

- https://community.qlik.com/t5/App-Development/bd-p/qlik-sense-app-development

Thanks!

Re: Required Basic Information For Qlik Support Cases

KiranGara — Tue, 25 Jun 2024 11:50:37 GMT

HEY,

extracting JIRA data in Qlik Sense and being able to get all the custom fields,

There are native fields under the Fields tab and not able to get those fields

need help with how to get the Native fields from.

I am trying to get the timetracking field which is under the Fields table.

this is a native field