article Failed to open the selected hub - Cannot authenticate Qlik Sense Desktop against Qlik Sense Enterprise on Windows in Official Support Articles https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/ta-p/1798702 <P>The user configures the authentication URL in the Qlik Sense Management Console and opens the URL in Qlik Sense Desktop.</P> <P>The following error (fig 1)&nbsp; is displayed:</P> <P><FONT face="courier new,courier">Failed to open the selected hub</FONT></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fig 1" style="width: 731px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/52792iAB2B61E1A4ED30E0/image-size/large?v=v2&amp;px=999" role="button" title="Failed to open the selected hub.png" alt="Fig 1" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Fig 1</span></span></P> <H4><STRONG>Environment</STRONG></H4> <UL> <LI><LI-PRODUCT title="Qlik Sense Enterprise on Windows" id="qlikSenseEnterpriseWindows"></LI-PRODUCT>&nbsp;</LI> <LI><LI-PRODUCT title="Qlik Sense Desktop" id="qlikSenseDesktop"></LI-PRODUCT>&nbsp;</LI> </UL> <P>&nbsp;</P> <H3>Resolution</H3> <P>&nbsp;</P> <P>Verify if anonymous access is enabled for the virtual proxy hosting the authentication link. Anonymous access is not supported for authenticating Qlik Sense Desktop.</P> <OL> <LI>Open the Qlik Sense Management Console</LI> <LI>Navigate to&nbsp;<STRONG>Virtual Proxies&nbsp;</STRONG></LI> <LI>Open the Virtual Proxy hosting the authentication link</LI> <LI>In the right-side menu, select&nbsp;<STRONG>Authentication</STRONG></LI> <LI>In the&nbsp;<STRONG>AUTHENTICATION&nbsp;</STRONG>section, select&nbsp;<STRONG>No anonymous user&nbsp;</STRONG>from the&nbsp;<STRONG>Anonymous access mode&nbsp;</STRONG>drop-down (see fig 2).<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fig 2" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/52793iB73961AADDA581E2/image-size/large?v=v2&amp;px=999" role="button" title="disable anonymous access.png" alt="Fig 2" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Fig 2</span></span><BR /><BR /></LI> <LI><STRONG>Apply&nbsp;</STRONG>the changes. The Proxy will be restarted.</LI> </OL> <P>&nbsp;</P> <P>&nbsp;</P> <H3>Related Content&nbsp;</H3> <P><A href="https://community.qlik.com/t5/Knowledge-Base/Qlik-Sense-Desktop-launch-fails-with-quot-You-cannot-access-the/ta-p/1716008" target="_self">Qlik Sense Desktop launch fails with "You cannot access the selected hub" </A>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 14 Apr 2021 11:27:40 GMT Sonja_Bauernfeind 2021-04-14T11:27:40Z Failed to open the selected hub - Cannot authenticate Qlik Sense Desktop against Qlik Sense Enterprise on Windows https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/ta-p/1798702 <P>The user configures the authentication URL in the Qlik Sense Management Console and opens the URL in Qlik Sense Desktop.</P> <P>The following error (fig 1)&nbsp; is displayed:</P> <P><FONT face="courier new,courier">Failed to open the selected hub</FONT></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fig 1" style="width: 731px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/52792iAB2B61E1A4ED30E0/image-size/large?v=v2&amp;px=999" role="button" title="Failed to open the selected hub.png" alt="Fig 1" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Fig 1</span></span></P> <H4><STRONG>Environment</STRONG></H4> <UL> <LI><LI-PRODUCT title="Qlik Sense Enterprise on Windows" id="qlikSenseEnterpriseWindows"></LI-PRODUCT>&nbsp;</LI> <LI><LI-PRODUCT title="Qlik Sense Desktop" id="qlikSenseDesktop"></LI-PRODUCT>&nbsp;</LI> </UL> <P>&nbsp;</P> <H3>Resolution</H3> <P>&nbsp;</P> <P>Verify if anonymous access is enabled for the virtual proxy hosting the authentication link. Anonymous access is not supported for authenticating Qlik Sense Desktop.</P> <OL> <LI>Open the Qlik Sense Management Console</LI> <LI>Navigate to&nbsp;<STRONG>Virtual Proxies&nbsp;</STRONG></LI> <LI>Open the Virtual Proxy hosting the authentication link</LI> <LI>In the right-side menu, select&nbsp;<STRONG>Authentication</STRONG></LI> <LI>In the&nbsp;<STRONG>AUTHENTICATION&nbsp;</STRONG>section, select&nbsp;<STRONG>No anonymous user&nbsp;</STRONG>from the&nbsp;<STRONG>Anonymous access mode&nbsp;</STRONG>drop-down (see fig 2).<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fig 2" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/52793iB73961AADDA581E2/image-size/large?v=v2&amp;px=999" role="button" title="disable anonymous access.png" alt="Fig 2" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Fig 2</span></span><BR /><BR /></LI> <LI><STRONG>Apply&nbsp;</STRONG>the changes. The Proxy will be restarted.</LI> </OL> <P>&nbsp;</P> <P>&nbsp;</P> <H3>Related Content&nbsp;</H3> <P><A href="https://community.qlik.com/t5/Knowledge-Base/Qlik-Sense-Desktop-launch-fails-with-quot-You-cannot-access-the/ta-p/1716008" target="_self">Qlik Sense Desktop launch fails with "You cannot access the selected hub" </A>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 14 Apr 2021 11:27:40 GMT https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/ta-p/1798702 Sonja_Bauernfeind 2021-04-14T11:27:40Z Re: Failed to open the selected hub - Cannot authenticate Qlik Sense Desktop against Qlik Sense Enterprise on Windows https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/tac-p/1837721#M4319 <P>How do I resolve for this issue if I have a Qlik Sense Business license</P> Mon, 20 Sep 2021 19:22:52 GMT https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/tac-p/1837721#M4319 Bluedot24 2021-09-20T19:22:52Z Re: Failed to open the selected hub - Cannot authenticate Qlik Sense Desktop against Qlik Sense Enterprise on Windows https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/tac-p/1837783#M4320 <P>Hello&nbsp;<a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/128172">@Bluedot24</a>&nbsp;</P> <P>If you were experiencing authentication issues with Qlik Sense Desktop against Qlik Sense Business, this may have been the root cause yesterday:&nbsp;<A href="https://community.qlik.com/t5/Support-Updates-Blog/Incident-Solved-Qlik-Sense-Desktop-Authentication-Error/bc-p/1837741#M1796" target="_self">Incident Solved - Qlik Sense Desktop Authentication Error</A>.</P> <P>All the best,</P> <P>Sonja&nbsp;</P> Tue, 21 Sep 2021 06:11:50 GMT https://community.qlik.com/t5/Official-Support-Articles/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sense/tac-p/1837783#M4320 Sonja_Bauernfeind 2021-09-21T06:11:50Z