article Qlik Sense - "Setting up connection to LDAP root node failed. Check log file" in Official Support Articles

Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

Sonja_Bauernfeind — Tue, 13 Apr 2021 09:14:59 GMT

When synchronizing Qlik Sense with Active Directory, you may encounter an error message saying "the User Directory Connector (UDC) is not configured, because the following error occurred: Setting up connection to LDAP root node failed. Check log file"

This often indicates a log on failure, i.e. the username and/or password is wrong.

Cause:

A common cause for this is wrong username and/or password.

Resolution:

Attempt to set up the UDC and receive the error message
Go to the the following location to get user management log file: %ProgramData%\Qlik\Sense\Log\Repository\Trace
Locate the QLIKSERVER_UserManagement_Repository_<Date/timestamp>.txt file and open it
Scroll to the bottom of the file
Read the content of the line marked by ERROR
If the error message is related to username and password related, move to the next steps, otherwise file a support case with us
Verify that the user and password actually exists, and that they are in the domain
In the username field, enter the domain name with a "back-slash", it should look like this domain_name\<username>
Enter the password normally.

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

cluo23 — Tue, 14 Dec 2021 08:06:20 GMT

Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

and the log StackTrace

at Repository.Users.SafeUserDirectoryConnector.CallWithTimeout[T](Func`1 func, TimeSpan timeout)↵↓ at Repository.Users.SafeUserDirectoryConnector.Setup(Logger logger)↵↓ at Repository.Users.Factories.UserDirectoryFactory.TrySetupUserDirectory(UserDirectory userDirectory)

I can login through LdapAdmin.

Please tell me how to do

Thanks!

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

Sonja_Bauernfeind — Thu, 16 Dec 2021 09:25:06 GMT

Hello @cluo23

Please post your query with all additional information (such as symptoms and what you are attempting to achieve) in the open forum. This way you can make use of our active userbase and our active engineers.

This would be the correct forum: Qlik Sense Management and Deployment.

All the best,
Sonja

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

andrew_thomson — Wed, 06 Jul 2022 08:14:20 GMT

@cluo23 Hi, did you ever get a resolution to this problem? I am facing the exact same issue with one of my environments.

Thanks in advance.

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

yshteyn — Wed, 09 Aug 2023 12:53:15 GMT

I am seeing same error and upon checking the user management repository log, I see the following..

Fetching directoryentry LDAP://brldaps.mydomain.net:636 failed: The server is not operational

However, I validated that the AD is functional as I am able to telnet on port 636 to above host in addition to I am sure I have the correct password (validated)

Please advise, what else could this be?

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

Sonja_Bauernfeind — Thu, 10 Aug 2023 08:28:49 GMT

Hello @yshteyn

Port 636 is usually used for LDAPS. The URL you mentioned only uses LDAP. See Requirements to establish Qlik Sense on Windows UDC Connectivity Using LDAPs

I hope this helps!

If not, I recommend posting on our Deployment and Management forum. I cannot monitor responses to this for the coming week as I will be out of the office, and your question will have a broader reach there.

All the best,
Sonja

Re: Qlik Sense - "Setting up connection to LDAP root node failed. Check log file"

pauljohansson — Thu, 19 Sep 2024 11:42:33 GMT

@cluo23

@andrew_thomson

@yshteyn

Did you do any progress? Im in the same situation,same error - I can authenticate using LDAPAdmin, but not in Qlik,

Paul