article NPrinting Designer errors out with: The current user could not be authenticated in Official Support Articles

NPrinting Designer errors out with: The current user could not be authenticated

Sebastian_Linser — Wed, 14 Apr 2021 09:07:38 GMT

Developers opening the Qlik NPrinting Designer receive the error:

The current user could not be authenticated

Environment:

Resolution:

There are two possible root causes for this issue.

Verify that the NPrinting user account affected has a valid Active Directory Domain inserted.

Open the Qlik NPrinting admin console
Locate the affected user
Verify that their Domain account is currently set up (See fig 1)

Fig 1
The affected user needs to clear the browser cache (cached login credentials)
Restart the affected user's browser
Log in to NPrinting again using Windows Authentication and log out again browser cache
If SAML is used, verify SAML authentication

Verify if the cookie.prefix value was changed

Check the app.conf in C:\ProgramData\NPrinting\webconsoleproxy for the lines:
#The session cookie prefix. cookie.prefix=NPWEBCONSOLE
if the cookie.prefix is changed from the default value above, uncomment or change it back to the default.