Qlik Sense Management Console (QMC) and Hub cannot be accessed - Your account is inactive. Contact your administrator to activate it

Sonja_Bauernfeind — Fri, 14 Jul 2023 09:03:58 GMT

The Qlik Sense Management Console (QMC) and Hub cannot be accessed.

User access is interrupted by the error:

An error occurred Initialization of the Qlik Management Console failed for the following reason: Your account is inactive. Contact your administrator to activate it.

Resolution

Identify if the user has been marked as inactive.

If this has happened to the Root Admin, then a second admin will still be active. Sense will attempt to not disable all available root admins. Should you not know the credentials of the remaining administrator, please contact Qlik Support.

Open the Qlik Sense Management Console with an active Qlik Sense administrator account. Default: https://<QPS server name>/qmc
Navigate to Users
Locate the User and review if the user is flagged to
Inactive status true/yes
Remove externally status true/yes

Resolution:

Steps to troubleshoot:

Find out whether this behaviour is intentional. The user may have been deleted in Active Directory or otherwise intentionally set to inactive. See Inactivating users for details.
If not intentional, can the user still be fetched by the current UDC? The LDAP filter may not match he requirements to fetch the user (meaning the user is no longer being returned) or the user configured in the User Directory Connector does not have adequate permissions.

A common cause is the customization or addition of an LDAP Filter that does not match the specified required attributes for retrieving that user. (i.e. Group Membership, domain, etc).

article Qlik Sense Management Console (QMC) and Hub cannot be accessed - Your account is inactive. Contact your administrator to activate it in Official Support Articles

Qlik Sense Management Console (QMC) and Hub cannot be accessed - Your account is inactive. Contact your administrator to activate it

Resolution

Resolution:

Environment: