Cannot open Qlik Sense Management Console or hub after upgrade - RootFolder and AppFolder are not defined at startup

Sonja_Bauernfeind — Thu, 22 Apr 2021 07:18:33 GMT

The Qlik Sense Management Console (QMC) and hub don't open after an upgrade.

Open a Windows File Explorer
Navigate to C:\ProgramData\Qlik\Sense\Log\Repository\Trace\
Open *_System_Repository.txt
Review the log file for this error:

Fatal exception RootFolder and AppFolder is not defined at startup. Unable to create ServiceCluster for SharedPersistence
If you located this error, stop the Qlik Sense Services
Navigate to C:\ProgramData\Qlik\Sense\Installation
Rename the file InitialServiceCluster.xml to InitialServiceCluster.xml.old
Start the Qlik Sense Services

InitialServiceCluster.xml in C:\ProgramData\Qlik\Sense\Installation was incomplete.

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