NPrinting ERROR System.Exception Exceeded maximum number of retries

Sonja_Bauernfeind — Tue, 19 Oct 2021 18:14:42 GMT

NPrinting task run successfully but occasionally the same task failed. It is happening with different reports not only same one.
Below is the error message from the NP scheduler log:

Failed generation of report xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx for user xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx
ERROR: System.Exception: Exceeded maximum number of retries

Environment

Resolution

Steps to resolve the issue:

Part 1

Stop all NPrinting services
Navigate to C:\Program Files\NPrintingServer\NPrinting\Scheduler
Make a copy of scheduler.config
Edit scheduler.config
Add <add key="max-requeue-attempts" value="20"/> to the file, at the end of the list but before the closing tag (</appSettings>)
Restart NP services

You may also increase the value as needed (for example 30, 40, 50).

Note: If this does not resolve the task from failing, please restore the original file and go to Part 2 below.

Part 2

Stop all NPrinting services
Navigate to C:\Program Files\NPrintingServer\NPrinting\Scheduler
Make a copy of scheduler.config
Edit scheduler.config
Add <add key="max-failure-retries" value="20"/> to the file, at the end of the list but before the closing tag (</appSettings>)
Restart NP services

You may also increase the value as needed (for example 30, 40, 50).

Note: Please revert the file to the original version if this does not help with the issue and submit a support request to the Qlik Support Desk

Further note that these changes are cleared upon upgrading NPrinting.

Please re-apply these settings if the issue persists following any NPrinting upgrade.

Related Information:

https://community.qlik.com/t5/Knowledge/What-does-the-NPrinting-error-quot-Exceeded-maximum-number-of/ta-p/1714411

Re: NPrinting ERROR System.Exception Exceeded maximum number of retries

carcglelaboic — Mon, 25 Mar 2024 08:57:20 GMT

I am pleased to inform you that following the changes, our tasks are now executing successfully.

Thank you for your help and expertise.

article NPrinting ERROR System.Exception Exceeded maximum number of retries in Official Support Articles

NPrinting ERROR System.Exception Exceeded maximum number of retries

Environment

Resolution

Re: NPrinting ERROR System.Exception Exceeded maximum number of retries