article Upgrading or Licensing QlikView with an expired Maintenance Contract in Official Support Articles

Upgrading or Licensing QlikView with an expired Maintenance Contract

Sonja_Bauernfeind — Wed, 02 Nov 2022 10:14:01 GMT

Upgrading QlikView fails with the Warning:

You need a valid maintenance contract to be allowed to install and use this Software

Proceeding with upgrades without an updated maintenance contract will lead to the QlikView Server license being invalidated. The server will enter Off Duty state.

Attempting to license a QlikView server with an outdated license will lead to

Server failed to set license: QVS@qlikviewserver: This license key has expired!

Cause

The maintenance data for the license key has expired prior to the release date of the product version you are updating too.

See the Maintenance contract on upgrade for more details.

Example:

000000000000000
NUMBER_OF_USERCALS;5;;
NAMED_CAL_BY_MACHINE_ID;NO;;
PRODUCTLEVEL;10;;2016-12-30
000000000000000

In this example, the maintenance contract has expired in 2016. Any QlikView release after this date cannot be licensed with this key.

Resolution

Verify your license first by reviewing if the LEF includes the correct maintenance date. See How to request a control number and LEF.
Update the license on the server prior to the upgrade. See Lef expires or Lef expired displayed in QlikView Management console alert banner on steps to follow.

If the maintenance date is correct and you have attempted to update the license, verify if no old LEF.txt files are stored in your system. See Where do all the QlikView LEF files go? for information on where they are stored. Carry the check out on all nodes if you have a multi node environment.

If you do not have an up-to-date maintenance date, contact your Qlik Account Manager to renew the license and repeat steps 1 and 2 above.

Re: Upgrading or Licensing QlikView with an expired Maintenance Contract

Sebastian_P — Tue, 28 Nov 2023 13:04:54 GMT

Hi,

what to do in case of Dual Use? i get info that there is no valid maintenance contract.

Is it possible that License Service cannot connect to a License Backend Service?

Or maybe is better to upgrade QlikSense first - they have common Signed Key?

Sebastian

Re: Upgrading or Licensing QlikView with an expired Maintenance Contract

Sonja_Bauernfeind — Wed, 29 Nov 2023 06:47:27 GMT

Hello @Sebastian_P

Always verify that the license backend is available, yes.

The Qlik Sense instance in this scenario should not have any impact on QlikView. If you get this message in QlikView when you attempt to upgrade and the license looks OK based on this article (and the license server is available) it may be necessary to contact support through chat and have the license verified on the backend.

All the best,
Sonja