article Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade in Official Support Articles

Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Sonja_Bauernfeind — Wed, 06 Mar 2024 08:08:44 GMT

Executing tasks or modifying tasks (changing owner, renaming an app) in the Qlik Sense Management Console and refreshing the page does not update the correct task status. Issue affects Content Admin and Deployment Admin roles.

The behaviour began after an upgrade of Qlik Sense Enterprise on Windows.

Fix version:

This issue can be mitigated beginning with August 2021 by enabling the QMCCachingSupport Security Rule.

Solution for August 2023 and above:

Enable QmcTaskTableCacheDisabled.

To do so:

Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
Locate and open the capabilities.json
Modify or add the QmcTaskTableCacheDisabled flag for these values to true

{"contentHash":"CONTENTHASHHERE","originalClassName":"FeatureToggle","flag":"QmcTaskTableCacheDisabled","enabled":true}

Where CONTENTHASHHERE matches the number in all other features listed in the capabilities.json.

Example:

This will disable the caching on the tasks table only, leaving the overall QMC Cache intact to gain performance. If you had previously set QmcCacheEnabled, QmcDirtyChecking, QmcExtendedCaching to false, please set it to true again.
Restart the Qlik Sense services

Workaround for earlier versions:

Upgrade to the latest Service Release and disable the caching functionality:

To do so:

Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
Locate and open the capabilities.json
Modify the flag for these values to false
- QmcCacheEnabled
- QmcDirtyChecking
- QmcExtendedCaching
Restart the Qlik Sense services

NOTE: Make sure to use lower case when setting values to true or false as capabilities.json file is case sensitive.

Should the issue persist after applying the workaround/fix, contact Qlik Support.

Internal Investigation ID(s):

QB-2096
QB-5168
QB-7655
QB-17238

Environment

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Or — Mon, 16 Aug 2021 13:03:44 GMT

@Sonja_Bauernfeind

We have encountered this issue after upgrading from June 2020 to May 2021. Is it possible that the issue was not actually resolved, or that it was reintroduced after the original resolution?

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Sonja_Bauernfeind — Wed, 18 Aug 2021 08:02:42 GMT

Hello @Or

This could have different root causes not related to this defect. I'd recommend investigating this either with our larger community (in this forum) or contacting Support to figure it out!

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Or — Wed, 18 Aug 2021 10:45:47 GMT

@Sonja_Bauernfeind Thanks for your response. I reported this as a bug to the local Qlik Partner and they believe it's a known bug with the current version as well and should hopefully get corrected soon.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Serkan — Mon, 23 Aug 2021 15:59:52 GMT

@Sonja_Bauernfeind I can also report that we discovered this bug also with the latest QS-Version (May 2021) and would appreciate if you can communicate it to R&D.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Sonja_Bauernfeind — Tue, 24 Aug 2021 07:43:31 GMT

Hello @Serkan

I spoke to a subject matter expert around this and a support case is required to proceed, as the defect itself is meant to be resolved and needs to be re-investigated. I am not certain if @Or has an ongoing ticket with Qlik Support, so it may be necessary for someone else who experiences the issue to log a ticket with us so that the investigation can be correctly started.

All the best,

-Sonja

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

shanemichelon — Wed, 29 Sep 2021 00:53:08 GMT

I just upgraded a client site to Aug 2021 SR2, and the issue is still present.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

BuTbka — Mon, 11 Oct 2021 11:51:52 GMT

There is also the same problem. Only root users can see the correct status in the QMC. Others only see the correct status when any filter is applied. Refresh button in QMC or browser does not help. Aug 2021 SR3 disabling caching did not help.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Jure — Thu, 28 Oct 2021 08:12:52 GMT

I have upgraded to August 2021 SR3. This issue was still present. Also I am root admin.

Now I made changes suggested in this topic. The issue is gone.

Of course also this orange highlighting of reload button in QMC to notify you that status of some task has changed doesn't work anymore.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Jure — Thu, 28 Oct 2021 08:13:42 GMT

Also I have restarted all services after the change in capabilities.json

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

BuTbka — Thu, 28 Oct 2021 08:53:04 GMT

@Jure what about other users without root admin role?

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Sonja_Bauernfeind — Thu, 28 Oct 2021 11:05:22 GMT

Hello @BuTbka and @shanemichelon !

As this issue can have a number of root causes and is actively being investigated, Qlik would appreciate a support ticket from you to help investigate the issue with you.

All the best,
Sonja

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Jure — Thu, 28 Oct 2021 12:56:08 GMT

@BuTbka I have tested with DeploymentAdmin user role and it works fine. Other roles don't have access to Tasks by default.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Jure — Tue, 02 Nov 2021 11:39:03 GMT

I have just installed the latest patch SR4 (which came out on 27.10.) and reverted hot fix from this topic. Now refresh button refreshes status of tasks and also orange highlighting works.

But it has one other bug - sometimes it highlights orange, I click it and there is nothing new regarding task status.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Jure — Tue, 02 Nov 2021 13:29:14 GMT

Well I was to quick - refresh button was not quite fixed with SR4. 1 hour ago this task was Finished, but refreshing of the page does not show this.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

anaesteves — Wed, 03 Nov 2021 13:41:21 GMT

Hello @Sonja_Bauernfeind,

Would it be enough to apply these settings only on the central node, or should they be applied on all nodes?

Also, does this fix require a reboot of any services?

Thanks & regards,

Ana

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Sonja_Bauernfeind — Mon, 22 Nov 2021 09:34:20 GMT

Hello @anaesteves

It would need to be applied on all nodes, yes. A restart of the services is recommended.

But note that if this does not resolve your issue, we would recommend logging a ticket with Support to investigate this further.

All the best,
Sonja

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

marcohadiyanto — Sun, 28 Nov 2021 13:41:42 GMT

Hi @Sonja_Bauernfeind ,

my environment is on august 2021 and it happened to my environment, is it need to upgrade to november 2021 or apply this config?

Thanks

Marco

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

rockabs — Sun, 28 Nov 2021 16:06:24 GMT

@marcohadiyanto I have the same environment which fixed from the above configuration. Try a piece of luck, If not worked undo the changes. And then raise the Qlik ticket.

Re: Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

marcohadiyanto — Mon, 29 Nov 2021 13:16:39 GMT

Hi @rockabs

It's multi node environment, need to applied it to all node?

Thanks

Marco