article How and when to contact Qlik's Professional Services and Consulting Teams? in Official Support Articles

How and when to contact Qlik's Professional Services and Consulting Teams?

Sonja_Bauernfeind — Thu, 04 Jun 2026 11:39:50 GMT

Consulting (often referred to as Professional Services) needs to be contacted when either one of the following is true:

There is a need for step-by-step deployment walk-through assistance.
The assistance needed is of a "how-to", "development task", "performance baseline/benchmark", and/or of a "health-check" nature and could not be satisfied by Posting to the Qlik Community.
The assistance needed is not of a break/fix nature, Feature Request, report of known or potential new product defect, or an inquiry in reference to information that can be found under published resources such as Knowledge Base, Release Notes, and Qlik Help.

To begin a Consulting services engagement, begin at Support and Services or contact your Account Manager.

Re: How and when to contact Qlik's Professional Services and Consulting Teams?

happyfeet11 — Mon, 16 Sep 2024 11:37:37 GMT

I am experiemcig issues authenticating qlik with SAML. How do i reach out for help hier?

Best

Indrani

Re: How and when to contact Qlik's Professional Services and Consulting Teams?

Sonja_Bauernfeind — Mon, 16 Sep 2024 11:43:47 GMT

Hello @happyfeet11

Please post your issue in the appropriate forum, specifically Integration and APIs. If you require assistance from our Professional Services for an implementation and customisations, see Boost your success with our expertise for your options.

All the best,
Sonja

Re: How and when to contact Qlik's Professional Services and Consulting Teams?

RickyJu07 — Mon, 21 Sep 2026 03:05:18 GMT

Hi Community & Qlik Professional Services Team,

We are planning to integrate Qlik Sense Enterprise (On-Premise / Windows) with Microsoft Entra ID as our Identity Provider (IdP) to support Multi-Factor Authentication (MFA).

I have attached our proposed architecture diagram (Architecture MFA.png). Here is a quick summary of the setup:

Qlik Sense Enterprise acts strictly as the Service Provider (SP) via Virtual Proxy using SAML / OIDC.
Microsoft Entra ID acts as the Identity Provider (IdP), enforcing MFA and handling user authentication.
Active Directory / LDAP is synchronized with Entra ID using directory sync tools.
All end-user requests and IdP redirects use HTTPS (Port 443).

Before we proceed with deployment, we would like to validate this flow with the community:

Does this architecture align with Qlik’s recommended best practices for SAML/OIDC integration with Entra ID and MFA?
Are there any potential edge cases, session timeout issues, or Virtual Proxy misconfigurations we should be careful of?
For user directory synchronization, is it recommended to rely solely on Entra ID SAML assertions for dynamic user creation, or should we also maintain a separate User Directory Connector (UDC) directly to AD?

Any insights or recommendations would be greatly appreciated!

Thanks & regards,

Ricky

Re: How and when to contact Qlik's Professional Services and Consulting Teams?

Sonja_Bauernfeind — Mon, 21 Sep 2026 04:24:42 GMT

Hello @RickyJu07

Please head over to https://www.qlik.com/us/services to contact Professional Services, or get in touch with your account manager directly.

If you mean to only post this to the community, a thread in the appropriate forum would be best. Integration, in your case.

All the best,
Sonja