article How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Cloud Analytics in Official Support Articles

How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Cloud Analytics

Anonymous — Tue, 01 Apr 2025 09:15:47 GMT

Multi-factor authentication (MFA) adds additional security for logging into Qlik Cloud Services. Qlik recommends enabling MFA on your Qlik account.

If the device used for MFA is being replaced, or if MFA needs to be disabled temporarily, this can be achieved in your My Qlik Portal.

Do not remove the authenticator app from your device before you remove Multi-factor Authentication.

Log in to My Qlik and navigate to your Password & Security settings.

You can also access this by clicking on your profile picture, selecting Profile settings, and choosing Password & Security
Scroll to Multi-factor authentication and click Remove
Confirm by clicking Log out & remove
Multi-factor authentication will be removed at the next login and can be set up again if needed. See How to Setup Multi-Factor Authentication (MFA) for Qlik Sense Business.

Unable to log in? Contact Qlik Support as the user who requires MFA to be reset or disabled. We will be unable to assist if a different user requests the reset.

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

acardella — Fri, 20 Oct 2023 08:31:55 GMT

hi @Sonja_Bauernfeind and @Jamie_Gregory

it is possible to activate MFA to ALL tenant users once?
it also possible to DISABLE "reset/remove" button ?

I don't want that each user can decide if the mfa auth is active or not.

This would be a TENANT admin right.

thanks for helping me

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

Sonja_Bauernfeind — Fri, 20 Oct 2023 08:45:35 GMT

Hello @acardella

MFA cannot currently be enforced for QlikID users (different QlikIDs can be used on different tenants). If you require MFA to be mandatory, you can bring your own IdP with a Qlik Sense SaaS Enterprise subscription (not available for Business subscriptions).

In addition, we have an active suggestion gathering feedback currently which may interest you: Enforced MFA and/or Google SSO for Qlik Sense Business SaaS

All the best,
Sonja

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

acardella — Fri, 20 Oct 2023 09:30:28 GMT

In a time of growing concern about security risks, I think the ON/OFF on MFA should be at TENANT level, not at single user level.

however...

Is the BYOIDP request made when the tenant is activated?

We have a customer with QSEE with the specific request to activate MFA and this can be a good lever to migrate it to the cloud.

If I need to use an external IDP also in the cloud then I can configure onpremise authentication via SAML/OIDC and keep everything where it is now

thanks

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

Sonja_Bauernfeind — Fri, 20 Oct 2023 12:41:14 GMT

Hello @acardella

I understand the requirement and would urge you to provide your feedback and vote on the idea that I linked above. We also have an internal product suggestion active, but the more feedback we can gather from our customers in the ideation section, the better.

If you are moving a customer from an Enterprise Solution (Qlik Sense Enterprise on Windows) over to the Cloud, using the Enterprise subscription is recommended to make use of its enterprise-level capabilities. Including giving you (and your customer) control over what IdP you wish to use: Identity providers.

All the best,
Sonja

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

acardella — Fri, 20 Oct 2023 12:54:12 GMT

thanks Sonja.

i don't know why... but i'm unable to login at ideation.qlik.com.

there's some request to do to be enable ?

thanks

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

Sonja_Bauernfeind — Fri, 20 Oct 2023 13:00:03 GMT

Hello @acardella

It should be enabled for everyone by default. If it gives you trouble, try this:

Go to Ideation
Select Browse and Suggest
Click the little Login help button next to Suggest Features
Click Learn more
Now click authenticate me

Hope this helps!

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

acardella — Fri, 20 Oct 2023 14:25:54 GMT

thanks.

it was enough to connect to the home page and click "Now click authenticate me"

i did it

thanks

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

Linda95 — Fri, 14 Jun 2024 09:49:19 GMT

Hi @Sonja_Bauernfeind Is there any way we can centrally reset the MFA? We have a user that got locked out of Qlik Cloud and also cannot find the recovery key anymore.

Re: How to Reset or Disable MFA (Multi-Factor Authentication) for Qlik Sense SaaS

Sonja_Bauernfeind — Wed, 26 Jun 2024 06:48:27 GMT

Hello @Linda95

A quick chat with Support would be required here. But I also recommend logging an idea for this to surface the need for an administrator managed reset functionality.

All the best,
Sonja