Couldn't find a valid ssl certificate with thumbprint and the incorrect certificate used on hub

Daniele_Purrone — Wed, 20 Mar 2024 15:13:01 GMT

A valid certificate with a Private Key is installed (according to How to change certificate for the Proxy). However, the certificate does not get recognized by the Proxy and the error Couldn't find a valid ssl certificate with thumbprint is printed in the Proxy Security logs.

The Certification Path for the certificate shows that the certificate is OK and the service account has full access to the private key and certificate store.

Cause

While the Qlik Sense certificates are all stored in the correct certificate store, the relevant CA (Certificate Authority) certificates may have been imported in the Personal store rather than the Trusted Root Certificate Authorities store.

Resolution

Verify that every single CA Authority in the Certificates trust chain is correctly imported as a "Trusted Root Certificate Authorities" certificate store. They may have been installed in the "Personal / Certificates" store instead.

If, for example, you are using a COMODO RSA Certificate, the COMODO RSA Certificate Authority Root Cert must be in the Trusted Root Certificate Authorities store.

Move the CA Root certificates to the correct folder and restart the Proxy service. If Certification Path is marked as not found after that, attempt re-importing the certificate while in the Personal store selecting the "automatic" placement of all certificates contained in the .pfx file.

article Couldn't find a valid ssl certificate with thumbprint and the incorrect certificate used on hub in Official Support Articles

Couldn't find a valid ssl certificate with thumbprint and the incorrect certificate used on hub

Cause

Resolution

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