https://community.qlik.com/t5/Official-Support-Articles/AccessPoint-not-showing-document-Thumbnails-but-showing-document/ta-p/1821892 <P>Post upgrade of QlikView Server, the AccessPoint does not show any document thumbnails. The document count is however shown.&nbsp;</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dashboards not visible but numbers present.png" style="width: 655px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/106539i2A4943C57A612502/image-size/large?v=v2&amp;px=999" role="button" title="Dashboards not visible but numbers present.png" alt="Dashboards not visible but numbers present.png" /></span></P> <P>If you open AccessPoint in Chrome and open the browser's developer tools, you can see the images loading:</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="thumbnail loaded.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/106540i9EA1A6E396A1A138/image-size/large?v=v2&amp;px=999" role="button" title="thumbnail loaded.png" alt="thumbnail loaded.png" /></span></P> <H3>&nbsp;</H3> <H3><STRONG><FONT color="#339966">Cause</FONT></STRONG></H3> <P class="lia-indent-padding-left-30px">This is caused by the&nbsp;<FONT face="courier new,courier">%Program Files%\QlikView\Web\index.htm</FONT> file not being updated in the upgrade process.&nbsp;</P> <P class="lia-indent-padding-left-30px">&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P><STRONG><FONT color="#339966">Option 1</FONT></STRONG>:</P> <P>If you have another QlikView Server environment running the same build version you upgraded to, copy the&nbsp;<FONT face="courier new,courier">index.htm</FONT> from that system.</P> <P><FONT color="#339966"><STRONG>Option 2:</STRONG></FONT></P> <P>Rename&nbsp;<FONT face="courier new,courier">index.htm</FONT> and run on a repair on QlikView Server from the <STRONG>Windows Control Panel</STRONG> and <STRONG>Programs and Features</STRONG>.&nbsp;</P> Fri, 05 May 2023 10:36:26 GMT Bill_Britt 2023-05-05T10:36:26Z https://community.qlik.com/t5/Official-Support-Articles/AccessPoint-not-showing-document-Thumbnails-but-showing-document/ta-p/1821892 <P>Post upgrade of QlikView Server, the AccessPoint does not show any document thumbnails. The document count is however shown.&nbsp;</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dashboards not visible but numbers present.png" style="width: 655px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/106539i2A4943C57A612502/image-size/large?v=v2&amp;px=999" role="button" title="Dashboards not visible but numbers present.png" alt="Dashboards not visible but numbers present.png" /></span></P> <P>If you open AccessPoint in Chrome and open the browser's developer tools, you can see the images loading:</P> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="thumbnail loaded.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/106540i9EA1A6E396A1A138/image-size/large?v=v2&amp;px=999" role="button" title="thumbnail loaded.png" alt="thumbnail loaded.png" /></span></P> <H3>&nbsp;</H3> <H3><STRONG><FONT color="#339966">Cause</FONT></STRONG></H3> <P class="lia-indent-padding-left-30px">This is caused by the&nbsp;<FONT face="courier new,courier">%Program Files%\QlikView\Web\index.htm</FONT> file not being updated in the upgrade process.&nbsp;</P> <P class="lia-indent-padding-left-30px">&nbsp;</P> <H3><FONT color="#339966"><STRONG>Resolution</STRONG></FONT></H3> <P><STRONG><FONT color="#339966">Option 1</FONT></STRONG>:</P> <P>If you have another QlikView Server environment running the same build version you upgraded to, copy the&nbsp;<FONT face="courier new,courier">index.htm</FONT> from that system.</P> <P><FONT color="#339966"><STRONG>Option 2:</STRONG></FONT></P> <P>Rename&nbsp;<FONT face="courier new,courier">index.htm</FONT> and run on a repair on QlikView Server from the <STRONG>Windows Control Panel</STRONG> and <STRONG>Programs and Features</STRONG>.&nbsp;</P> Fri, 05 May 2023 10:36:26 GMT https://community.qlik.com/t5/Official-Support-Articles/AccessPoint-not-showing-document-Thumbnails-but-showing-document/ta-p/1821892 Bill_Britt 2023-05-05T10:36:26Z