Users cannot access Qlik Sense Mobile (client managed) when using an Analyzer Capacity license

Anonymous — Mon, 10 May 2021 15:35:45 GMT

Users may find that they can configure a Client Authentication Link but are unable to access apps via Qlik Sense Mobile (QSM)

Users could see "No Access Pass" if they use the Client Authentication link in QSM directly.
Client authentication link is not available in the HUB even though it has been configured

Environment:

February 2019 and forwa
client-managed (does not apply to Qlik Sense Mobile for SaaS)

This is is a license limitation.

A client authentication link requires that users have a Token or Professional/Analyzer access allocation to use a Client Authentication link. Because token/license allocations do not exist in a pure "Capacity Based" license, the Client Authentication link is unavailable in the Enterprise HUB and use of Qlik Sense Mobile is therefore not possible.

See the official Qlik Online Help on what licences support Qlik Sense Mobile access:

To connect to a Qlik Sense Enterprise deployment from Qlik Sense Mobile, users must be allocated the appropriate access type. Users who have been allocated User access, or a Professional or Analyzer access license, can connect. Users with Analyzer capacity licenses or login access cannot. Anonymous access is not allowed.

Note: this limitation does not apply to Qlik Sense Mobile for SaaS.

Resolution:

A Token, Professional, or Analyzer license is required.

article Users cannot access Qlik Sense Mobile (client managed) when using an Analyzer Capacity license in Official Support Articles

Users cannot access Qlik Sense Mobile (client managed) when using an Analyzer Capacity license

Resolution: