QlikView AccessPoint shows No Server, System time offset on host

Sonja_Bauernfeind — Mon, 06 Sep 2021 14:10:11 GMT

Symptoms

Users receive a message "No Server" when they attempt to open the Access Point
QlikView Server Service is running in Windows service console
QlikView Server Service is disconnected in QlikView Management Console
Several Keberos errors may be found in Windows Event Viewer > System relating to time

The system time on the server is off by more than 5 minutes, preventing Kerberos authentication to work.

Turn on ExtendedErrorLoggingMode in QlikView Desktop client. See: How-to enable Extended Error logging in QlikView Desktop or Internet Explorer Plugin Link
Launch QlikView Desktop and try to connect to the QlikView Server using File - Open in Server
Investigate the generated log file for the error message: Error Connect .\ClientAuthentication.cpp 160 Could not InitializeSecurityContext 1398 There is a time and/or date difference between the client and server.
Once this was verified, ensure that the server's time settings are realigned

article QlikView AccessPoint shows No Server, System time offset on host in Official Support Articles