Unexpected error, please check QMS log for details while generating a Cloud Deployment key in QlikView

Daniele_Purrone — Wed, 04 Dec 2024 13:15:14 GMT

Attempting to generate a configuration for a QlikView Cloud deployment, results in the following error:

unexpected error, please check QMS log for details

In addition, the QlikView Management Service logs shows the exception:

Exception=System.Security.Cryptography.CryptographicException

Environment

QlikView
Qlik Cloud Analytics

Resolution

The following three actions need to be taken to resolve the issue:

Clean up the Management Service and Distribution Service folder:
1. Stop the QlikView Management Service (QMS)
2. Rename the C:\ProgramData\QlikTech\ManagementService folder to C:\ProgramData\QlikTech\ManagementService-old
3. Start the QlikView Management Service
4. Stop the QlikView Management Service
5. Go to C:\ProgramData\QlikTech\ManagementService-old and copy the subfolder called QVPR
6. Go to C:\ProgramData\QlikTech\ManagementService and replace the folder called QVPR with the one from the old path
7. Recreate the Distribution Service Folder
8. Start the QlikView Management Service
9. Reapply the Publisher license to the QlikView Distribution Service (QDS) in the QlikView Management Console
Apply a change to the QlikView Management Console configuration file:
1. Stop the QlikView Management Service
2. Launch a Notepad with admin permissions
3. Open the file QVManagementService.exe.config in C:\Program Files\QlikView\Management Service
4. Change the line <add key="UseFqdnForConfig" value="true" /> to <add key="UseFqdnForConfig" value="false" />
5. Restart the QlikView Management Service
Delete the QvCloudCACertificate:
1. Stop the QlikView Management Service
2. Press "Windows + R" and run: mmc.exe
3. File --> Add/Remove Snap-in
4. Pick Certificates --> Add --> Computer Account --> Local Computer --> Finish --> OK
5. Expand Console Root --> Certificates (Local Computer) --> Trusted Root Certification Authorities --> Certificates
6. Right-click on QVCloudCA and delete it
7. Close the MMC
Restart the QlikView Management Service one more time, and generate the configuration.

Re: "Unexpected error, please check QMS log for details" when generating Cloud Deployment key in QlikView

Elisabeth-Virc-Hall — Thu, 20 Apr 2023 11:51:11 GMT

@Daniele_Purrone Step 2 instructions are referring to C:\ProgramData\QlikTech\ManagementService, but this config file is located in C:\Program Files\QlikView\Management Service

Re: "Unexpected error, please check QMS log for details" when generating Cloud Deployment key in QlikView

Daniele_Purrone — Fri, 21 Apr 2023 13:38:14 GMT

Thanks for spotting this @Elisabeth-Virc-Hall ! Fixed!

article Unexpected error, please check QMS log for details while generating a Cloud Deployment key in QlikView in Official Support Articles

Unexpected error, please check QMS log for details while generating a Cloud Deployment key in QlikView

Environment

Resolution

Re: "Unexpected error, please check QMS log for details" when generating Cloud Deployment key in QlikView

Re: "Unexpected error, please check QMS log for details" when generating Cloud Deployment key in QlikView