article How To View Other User Cases Within Your Organization in Official Support Articles

How To View Other User Cases Within Your Organization

Katie_Davis — Tue, 26 Nov 2024 10:05:51 GMT

To view cases opened by other users in your organization, you need to have the appropriate permissions in Qlik’s back-end systems. This process ensures that only approved users can see the cases for their organization.

If you need other users in your organisation to receive alerts on case updates, let the support agent handling your ticket know. We will add the requested names to the case's watchlist.

To see if you have this permission already, simply:

Log in to the Case Portal
Click Manage Filters
Select My Account Cases
Click Save

If the filter does not function as expected and you do not have the correct permissions do one of the two:

Quickest: Start a Live Chat with us. A Customer Success Engineer will assist in giving you access to your specific organization’s cases. Please be prepared with your account information.
Log a case in the Case Portal. On creation, choose Account Related and follow the on-screen instructions.

Re: How To View Other User Cases Within Your Organization

karthikbhi — Thu, 14 Oct 2021 19:37:21 GMT

How can I get email my org cases opened by my other team members are updated ?

Re: How To View Other User Cases Within Your Organization

Katie_Davis — Thu, 14 Oct 2021 20:49:35 GMT

Hi @karthikbhi , whoever opens a case in your organization can ask the support agent to add you as a stakeholder on the case, so you can also get notifications/updates on that issue.

Thanks,

Katie

Re: How To View Other User Cases Within Your Organization

ubanerjee — Fri, 15 Oct 2021 01:30:02 GMT

@karthikbhi THank you.. This seems to work for me.