article How to count sessions in Qlik Sense in Official Support Articles

How to count sessions in Qlik Sense

Yoichi_Hirotake — Tue, 10 May 2022 19:21:58 GMT

How are sessions counted in Qlik Sense?

The following are examples of how sessions are counted within Qlik Sense.

One user opens Qlik Sense Hub with One browser on One machine = 1 session
One user opens Qllik Sense Hub with One browser but Multiple tabs on One machine= 1 session
One user opens Qlik Sense Hub with Two different browsers on One machine= 2 sessions
One user opens Qlik Sense Hub with One browser, then closes the browser and reopens it = 2 sessions
One user opens Qlik Sense Hub with One browser on Two different machines = 2 sessions
One user opens Qlik Sense Hub and two Apps in one browser, two different tabs and on a mobile device = 2 sessions
One user opens Qlik Sense Hub from Two virtual proxy with One browser on One machine= 2 sessions
One user opens Qlik Sense Management Console (QMC) with One browser on One machine = 1 session
One user opens a Qlik Sense Mashup using Two Apps hosted from the same proxy = 1 session

Sessions will be terminated after the currently configured Session timeout in the Qlik Sense Proxy.
If the Qlik Sense engine or Proxy are terminated or crash, Sessions are ended right away.

Once the maximum number of parallel user connections (5) is reached, this will be documented in the AuditSecurity_Repository log. To identify if this is the issue, review the relevant log and review how the user is interacting with the system.

The log is stored in:
C:\Programdata\Qlik\Sense\Log\Repository\Audit\AuditSecurity_Repository.txt

The related message reads:
Access was denied for User: 'Domain\USER', with AccessID '264ff070-6306-4f1b-85db-21a8468939b5', SessionID: 'e3cd957b-a501-4bec-a3f8-d35170a73efa', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'

Re: How to count sessions in Qlik Sense

ansarikashif2017 — Sat, 12 Mar 2022 06:18:10 GMT

Had a query on the 4th line:

One user opens Qlik Sense Hub with One browser on One machine after closing the same browser which opened Hub = 2 sessions

When the Browser is closed, won't that close the session at that moment itself?

Re: How to count sessions in Qlik Sense

Sonja_Bauernfeind — Mon, 14 Mar 2022 12:44:30 GMT

Hello @ansarikashif2017

I have rephrased the line a bit to make it easier to parse.

To answer the question: When you close a browser and then re-open it and return to the hub, a new session ticket is created.

All the best,
Sonja

Re: How to count sessions in Qlik Sense

Sivapriya_d — Wed, 23 Mar 2022 15:46:05 GMT

Hi @Sonja_Bauernfeind ,

Would it be considered as 2 sessions if one user opens QMC & Hub with one browser on same machine?

Thanks,

Re: How to count sessions in Qlik Sense

ToniKautto — Thu, 24 Mar 2022 03:35:33 GMT

@Sivapriya_d my experience is that the same Qlik Sense Proxy session is utilized if you open Hub and QMC in parallel. You can see this by simply checking the session cookie for the two different windows or tabs.

You may see different behavior depending on how the browsers share existing session cookies between different windows, tabs, and processes.

Re: How to count sessions in Qlik Sense

Sivapriya_d — Thu, 24 Mar 2022 14:31:25 GMT

Thanks @ToniKautto

Re: How to count sessions in Qlik Sense

Ken_T — Tue, 12 Jul 2022 19:01:09 GMT

Is the limit of 5 hard coded or is it configurable?

Re: How to count sessions in Qlik Sense

Ken_T — Tue, 12 Jul 2022 19:02:39 GMT

found the answer on the community, there is a feature request / enhancement request / idea for this
https://community.qlik.com/t5/Knowledge/Increase-max-parallel-SessionCount-for-Qlik-Sense-end-user/ta-p/1717086

Re: How to count sessions in Qlik Sense

Ken_T — Wed, 02 Nov 2022 13:21:22 GMT

could more details be given for this as related to mashups?
If a user opens multiple different mashups, lets say 6, in one browser. is that 6 sessions or 1 session?

If the user opens 6 mashups in one browser, and then opens 6 mashups in another browser - how many sessions will that be and will it trigger a message about too many sessions used? In my recent testing this has triggered a too many session error and this made me realize I am not sure how this works with respect to mashups. Can you elaborate on how sessions are handled by mashups, using the above examples to clarify?

Re: How to count sessions in Qlik Sense

Sonja_Bauernfeind — Wed, 02 Nov 2022 13:27:01 GMT

Hello @Ken_T

I'll look into getting you more details.

All the best,
Sonja

Re: How to count sessions in Qlik Sense

ToniKautto — Thu, 03 Nov 2022 09:48:31 GMT

@Ken_T I'm not sure what you mean by "6 mashups", but often when session limit is reached for mashups it is due to that the mashup does not efficiently reuse open connection.

If you embed 6 object from a single app in a webpage and use the same session/connection to retrieve these from Qlik Sense server then it only consumes one session. In such scenario, it work the same way as the native Qlik Sense client where you can see multiple (and more than 6) objects on the same sheet.
However, if you embed object through iFrame, it will typically require one connection per iFrame as the browser will run this as a separate process/page. Avoiding iFrame is often a good way to optimize mashup performance and connection reuse.

Increasing the current limit is likely to have negative impact on deployments, as more session adds workload to the server and open up for sharing same license among multiple users which may not be desirable for Qlik. The current numbers has been defined as a balanced value in regard of usability and performance, so I think it is unlikely to change in the near future.

For discussion around your specific use case, https://community.qlik.com/t5/Integration-Extension-APIs/bd-p/qlik-sense-integration-extension-api, might be a good forum area to discuss further with the Community integration experts.

Re: How to count sessions in Qlik Sense

Ken_T — Thu, 03 Nov 2022 17:23:17 GMT

6 mashups: a user opens 6 different html pages, using different js files, opening 6 different mashups. I think that is pretty clear.

but, you raise a good point, the use of embedded sheets should be added to this list of what counts as sessions with some examples.

example, a user opens 6 embedded urls (chart or sheet) for 6 different apps in one browser. how many sessions is that?

Re: How to count sessions in Qlik Sense

ToniKautto — Mon, 07 Nov 2022 02:54:39 GMT

@Ken_T accessing 6 different webpages in parallel, each with its own JS script embedding Qlik Sense content is very likely implemented so that each webpage initiates at least one new session with Qlik Sense each. In such case, the user will exhaust the max parallel sessions limit.

As I mentioned previously, if you refer to 6 different URLs through iFrames, it will be one session per iFrame. This is mostly due to how a browser handles the embedded webpage on a process level.

To validate the session count you need to be explicit about how you plan to embed objects, then you can validate the utilization through Qlik Sense logs as mentioned in the article.
If your mashup exhausts the limit, then you'd have to review how the mashup is constructed, and look for optimization to enable reusing the same connection.

If you are looking for more precise guidance on your mashup scenario and how to optimize it further, I'd suggest rating a post under the https://community.qlik.com/t5/Integration-Extension-APIs/bd-p/qlik-sense-integration-extension-api forum.

Re: How to count sessions in Qlik Sense

shienya — Wed, 12 Mar 2025 02:45:30 GMT

Hi @Sonja_Bauernfeind

May I know what is the difference between this two?

One user opens Qlik Sense Hub from Two virtual proxy with One browser on One machine= 2 sessions
One user opens Qlik Sense Hub with One browser but Multiple tabs on One machine= 1 session

Two virtual proxy one does it mean accessing to the hub using the link two times? and by multiple tabs meaning duplicating the tabs does not equal to two virtual proxy?

Re: How to count sessions in Qlik Sense

Sonja_Bauernfeind — Tue, 25 Mar 2025 10:00:08 GMT

Hello @shienya

Two virtual proxy one does it mean accessing to the hub using the link two times

In this case, it means they are using two distinct Virtual Proxy URLs. You can set up multiple Virtual Proxies for you sense server, for example, ProxyOne and ProxyTwo. Accessing them will each count as one session, so you have two sessions total.

and by multiple tabs meaning duplicating the tabs does not equal to two virtual proxy?

This means you are just heading to one hub (using one proxy, so if you'd have the two from above-ProxyOne and ProxyTwo-you'd only use ProxyOne) and using the same browser window to have two tabs open. The browser will handle the multiple tabs as one session.

All the best,
Sonja

article How to count sessions in Qlik Sense in Official Support Articles

How to count sessions in Qlik Sense

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