Qlik Sense Enterprise for Windows upgrade fails when using symbolic links [QB-7955]

Mario_Petre — Thu, 11 Nov 2021 12:52:28 GMT

The installer for Qlik Sense Enterprise on Windows does not currently allow custom paths for data stored in C:\ProgramData, but you have configured a Symbolic Link in order to move this data to a different drive.

This symbolic link will be removed during an upgrade attempt and, given the local folder is now empty (as it was just a symlink pointer), the installer cannot continue to validate existing settings and fails, usually when validating the Superuser password. An example from the Installer log:

[2560:2C90][2021-10-26T10:39:40]i000: Could not validate database user. [2D18:0F6C][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to install MSI package. [2D18:0F6C][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to execute MSI package. [2560:2C90][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to configure per-machine MSI package. [2560:2C90][2021-10-26T10:39:40]i000: Detected failing msi: PostgreSQL

Environment

All currently supported versions - Qlik Sense Enterprise on Windows

Resolution

Pending Installer improvement that allows custom paths for local data folders.

Information provided on this defect is given as is at the time of documenting. For up to date information, please review the most recent Release Notes, or contact support at support.qlik.com with the ID QB-7955 for reference.

Workaround:

The following additional steps are needed to upgrade successfully:

Stop all services
Remove symbolik link
Move existing ProgramData content back to C:\ProgramData\Qlik
Perform the Upgrade
Stop all services after upgrade finished
Move all content from back to desired location
Re-create symbolic link -> Change ProgramData location for Qlik Sense Enterprise on Windows

Cause

Product Defect ID: QB-7955

article Qlik Sense Enterprise for Windows upgrade fails when using symbolic links [QB-7955] in Official Support Articles

Qlik Sense Enterprise for Windows upgrade fails when using symbolic links [QB-7955]

Environment

Resolution

Workaround:

Cause

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