How to enable debug logs for Insight Advisor Chat issues and collect the information required

Rakesh_HB — Tue, 12 Sep 2023 13:33:48 GMT

Please follow the below steps to enable debug logs for Data Prep Service(DPS) and NL-broker:

Change the log level from "info" to "debug" in logCategories section under "C:\Program Files\Qlik\Sense\DataPrepService\config-props.json" file for DPS.

"logCategories": {
"System": { "enabled": true, "level": "debug", "toConsole":true},
"Perf": { "enabled": true, "level": "debug", "logHeaders":["AppId", "UserId"], "toConsole":true},
"Request": {"enabled": true, "level": "debug", "logHeaders":["ipAddress","AppId", "UserId", "RequestId", "UniqueSessionId", "StatusCode"], "toConsole":true},
"Trace": { "enabled": true, "level": "debug", "logHeaders":["ipAddress","AppId", "UserId"], "toConsole":true},

Add/Modify the log level in [nl-broker.parameters] section under "C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf" for NL-broker.
[nl-broker.parameters] LOG_PATH=${LogPath} LOG_LEVEL= debug
Restart the Qlik Service Dispatcher services.

Then try reproducing the issue using Insight Advisor Chat (IAC) with multiple users and get all the below latest logs:

From this location: C:\ProgramData\Qlik\Sense\Log
1. DataProfiling
2. Engine
3. NLBroker
4. NLParser
Engine logs from the below archived location are required:

"C:\<SharedFolder>\ArchivedLgs\<hostname>\Engine\"
Qlik Sense logs for the affected dates.
Windows Logs for the affected dates.
Server info: Go To command prompt: run below command and share the result.
C:\>systeminfo

article How to enable debug logs for Insight Advisor Chat issues and collect the information required in Official Support Articles

How to enable debug logs for Insight Advisor Chat issues and collect the information required

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