article Qlik Community Pages pages show 401 Unauthorized Access error in Official Support Articles

Qlik Community Pages pages show 401 Unauthorized Access error

ToniKautto — Mon, 10 Aug 2026 13:04:14 GMT

The Qlik Download page or Qlik Ideation app do not show their expected content. The web page and browser console display error messages referring to HTTP 401 Unauthorized access, which may look similar to the below examples.

{"errors":[{"title":"State verification failed","detail":"State not valid, missing request forgery protection","code":"STATE-1","status":"401"}],"traceId":"{ID}"}
VM624:1 GET https://download.us.qlikcloud.com/api/v1/users/me 401
VM624:1 GET https://download.us.qlikcloud.com/api/v1/csrf-token?qlik-web-integration-id={ID} 401

Resolution

The Qlik Download page and Ideation App on Qlik Community require 3rd party cookies as part of the current web integration. The accessing browser must allow 3rd-party cookies while accessing the Qlik Downloads page in order for the page to render successfully.

The browser does not have to completely allow 3rd party cookies, but can also just allow 3rd cookies for the *.qlik.com or community.qlik.com domain.

The cookie settings are browser-specific, please consult browser help for more details.

Cause

The Qlik Download page and Ideation App in Qlik Community are composed by an embedded object hosted in Qlik Cloud. This means cookies for the user session are associated with two different domains, community.qlik.com and qlikcloud.com. The browser refer to the parent page (community.qlik.com) as a 1st party cookie, while the embedded content from a different domain (qlikcloud.com) is referred to as a 3rd party cookie.

3rd party cookies may be blocked in a browser as a mechanisms to block user tracking and advertisement. Browser incognito mode may also block 3rd party cookies by default as part of keeping the user more anonymous.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Hoover — Wed, 09 Mar 2022 15:34:15 GMT

Hi,

I have tried all of the above, the download page is still blank for me with no errors.

Please advise?

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Wim — Tue, 29 Mar 2022 10:15:43 GMT

Also empty page for me.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Tue, 29 Mar 2022 14:35:06 GMT

Hello, @Wim Could you contact our Support Agents through the Support Chat Bot? You can find the bot at the bottom of the screen (blue help bubble).

All the best,
Sonja

Re: Qlik Downloads page shows "401 Unauthorized Access" error

mbespartochnyy — Tue, 05 Apr 2022 16:00:57 GMT

Hi @Sonja_Bauernfeind,

I still can't access the downloads page and when I click on the "blue help bubble" nothing is happening so I can't even chat with support. How can I get to the downloads page and download needed Qlik software?

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Wed, 13 Apr 2022 13:14:08 GMT

Hello @mbespartochnyy

Have you been able to reach out to support since? If the chat bubble continues to fail, please use the Case Portal.

All the best,
Sonja

Re: Qlik Downloads page shows "401 Unauthorized Access" error

pva — Wed, 13 Apr 2022 17:58:24 GMT

hello

I cant load to the download page. Can you do that??

Thanks and Regards

Re: Qlik Downloads page shows "401 Unauthorized Access" error

tobias_luediger — Mon, 25 Apr 2022 11:08:26 GMT

I have the same problem.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

DavidStrudwick — Wed, 27 Apr 2022 09:13:40 GMT

I have the same problem of a blank download page and I'm also not able to click the blue help button, nothing happens when I do.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Wed, 27 Apr 2022 09:18:17 GMT

Hello @tobias_luediger and @DavidStrudwick

For the chatbot: Do you have any pop-up blockers active that may be blocking the chat bot pop up from appearing?

I will reach out to our teams to see how we can assist you for your download site queries.

All the best,
Sonja

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Wed, 27 Apr 2022 09:27:25 GMT

@tobias_luediger @DavidStrudwick We will reach out to you separately in cases to assist you in getting your downloads (and the download page issues resolved for you).

Re: Qlik Downloads page shows "401 Unauthorized Access" error

mbespartochnyy — Mon, 02 May 2022 21:27:24 GMT

UPDATE: It turned out that the issue was on my side. There were some firewall/security rules that were preventing me from reaching the embedded QS sheet on the download page.

In case someone else has the issue of accessing the page, try accessing it on a different network. If you can access the page on your phone through the LTE connection, for example, but not on the network that your PC is on, the issue might be with some firewall or security rules that prevent the QS download sheet from loading.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

DavidStrudwick — Tue, 03 May 2022 15:53:28 GMT

Looks like the issue for me is that the site requires access to http://qlikcommunity.azurewebsites.net/ which is blocked in my organisation.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

alex_thornbury — Thu, 25 Aug 2022 22:09:55 GMT

I currently get the "sad, frowny face" icon with the text "login.qlik.com refused to connect." Any ideas?

Re: Qlik Downloads page shows "401 Unauthorized Access" error

alex_thornbury — Thu, 25 Aug 2022 22:18:15 GMT

@DavidStrudwick You are correct. I click on the link you specified and that takes me to the download page. Very helpful work around.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

kaminaqvi — Wed, 28 Sep 2022 18:25:57 GMT

I have resolved this concern just change browsers. 😊

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Ansari — Wed, 14 Jun 2023 07:08:12 GMT

The download page is empty for me.

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Wed, 14 Jun 2023 07:19:17 GMT

Hello @Ansari

If you are unable to view the download page, try the following:

clear browser cache and log in again
if this does not help, try using a different browser and login again
The download page requires websockets, meaning if your environment does not allow websockets or if websockets are blocked by your firewall, access may not be possible. Speak to your local IT or test using a different network.

Should you be unable to resolve the problem with the above, please contact us by using the Chat Now button in the bottom right corner of the screen.

All the best,
Sonja

Re: Qlik Downloads page shows "401 Unauthorized Access" error

DanCarvin — Fri, 04 Aug 2023 17:36:41 GMT

I'm also seeing a blank Product Download page. I have enabled 3rd party cookies for qlik.com, azurewebsites.net and qlikcloud.com. I have also worked with my company's firewall team to no effect. I am able to see downloads from my personal computer using my home Internet provider.

Can we get a complete list of firewall items that must be open to view Product Downloads?

Re: Qlik Downloads page shows "401 Unauthorized Access" error

Sonja_Bauernfeind — Mon, 07 Aug 2023 06:29:30 GMT

Hello @DanCarvin

The list you mentioned would be sufficient. Has your IT verified that you allow for WebSocket connections?

As you have tested this on your home machine and your account has proper access, your IT should be able to help you further by investigating their firewall or proxy log files to see what is being blocked.

All the best,
Sonja

article Qlik Community Pages pages show 401 Unauthorized Access error in Official Support Articles

Qlik Community Pages pages show 401 Unauthorized Access error

Resolution

Cause

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