Images are missing when exporting to PNG or JPEG, PDF or PPT from Qlik Sense

ToniKautto — Fri, 18 Jun 2021 06:54:26 GMT

Export from Qlik Sense does not contain all the expected images.

Affected export formats:

PDF
Powerpoint (PPT)
Images (PNG and JPEG)

Environment

Qlik Sense Enterprise on Windows

Resolution

Extend Qlik Sense Printing service timeout to allow for renderer service to finalize image export.

Edit C:\Program Files\Qlik\Sense\Printing\printing.exe.config
Add or uncomment webrenderer-grpc-call-timeout-secs setting in file
The value to 30
 <add key="webrenderer-grpc-call-timeout-secs" value="30" />
Save and close the file.
Restart Qlik Sense services.
Repeat on each node that has a running Qlik Sense Printing service.

Cause

Qlik Sense Printing service internal communication over gRPC reaches timeout before an exported image is finalized. The default timeout is 10 seconds, which may not be long enough on a less powerful server or when the server workload is very high.

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Re: Images are missing when exporting to PDF or PPT from Qlik Sense

ceasluwhgroup — Thu, 12 Nov 2020 09:21:59 GMT

Thank you!

This information helped us to solve the problem in our environment.

BR,