Using Windows CAPI2 logging to Diagnose Certificate Issues

Chip_Matejowsky — Mon, 24 Aug 2020 13:59:28 GMT

Windows CAPI2 logging can be utilized to troubleshoot and diagnose potential certificate communication issues within Qlik Sense.

Enable CAPI2 logging on the server you want to troubleshoot for certificate issues
1. Open the Microsoft Windows Event Viewer (Control Panel > Administrative Tools > Event Viewer)
2. Navigate to: Applications and Services Logs > Microsoft > Windows > CAPI2 > Operational.
3. Right click on the Operational view and click the Enable Log menu item from the context menu.
Restart the Qlik Sense proxy service on the server
Attempt to open the QMC and/or Hub
Filter the CAPI2 logging on Errors and Warnings
Click on error Verify Chain Policy, then click Details tab
Verify the certificate referenced in the error is the one issued from the Central Node
Review full error listed with in the details view and look for error The signature of the certificate cannot be verified.

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