article QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error in Official Support Articles

QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Daniele_Purrone — Thu, 17 Nov 2022 17:52:38 GMT

The distribution of QlikView apps from QlikView Distribution Service to Qlik Cloud fails with the error "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag."

Environment

Resolution

The license used in Qlik Cloud is missing the QV_NODES tag, which allows the access to QlikView apps from Sense Deployments. For QlikView to distribute to a Qlik Cloud tenant, the tag must be present in the tenant license.

Please, reach out to your account manager to have that fixed.

This issue could also occur if there are missing configuration entries in he QVDistributionService.exe.config file, refer to the following article QlikView Distribute to cloud fails: The type initializer for System.IdentityModel.Tokens.Jwt.JsonExtensions threw an exception.

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

shreya_98 — Mon, 29 May 2023 13:02:30 GMT

Hello @Daniele_Purrone ,

Could you please tell me where can I find, license used in Qlik Cloud where there is possibility of missing the QV_NODES tag. Where can I find that tenant license.

Best Regards,

Shreya!

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Sonja_Bauernfeind — Mon, 29 May 2023 13:23:09 GMT

Hello @shreya_98

You can locate the license information in the email you were originally sent when purchasing the license with the QlikView infrastructure add-on.

All the best,
Sonja

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Daniele_Purrone — Wed, 31 May 2023 06:47:32 GMT

Hi @shreya_98 ,
in addition to what @Sonja_Bauernfeind said, you can also check the tags currently present in your license by adding /api/v1/licenses/overview to your tenant's URL (e.g. https://tenant.RG.qlikcloud.com/api/v1/licenses/overview )

You will get the result in json format, showing the count of available nodes:

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Sonja_Bauernfeind — Thu, 01 Jun 2023 07:55:36 GMT

Thank you, @Daniele_Purrone!

@shreya_98 Daniele has also written an article for this. See What features are included in my Qlik Cloud license? How to access your license information and active features.

All the best,
Sonja

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

shreya_98 — Wed, 14 Jun 2023 18:56:54 GMT

Dear Team,

Thank you so much for your response!

However, we're facing a strange issue with the cloud deploment from Qlikview qmc. On one of the publisher it is giving error and on another publisher it's working fine. I've attached the screenshot of the error. Could you kindly help us in this issue.
Thanks !

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

shreya_98 — Thu, 15 Jun 2023 06:03:33 GMT

Dear @Daniele_Purrone and @Sonja_Bauernfeind ,

Thank you so much for your solution. It worked on one of the server.

However, I'm facing different error on testing with another publisher.

. Failed to connect to cloud API: An error occurred while sending the request.

TestCloudLicense: . Failed to check license, exception: An error occurred while sending the request.

TestTCSConnection: . Failed to connect to TCS. Exception: An error occurred while sending the request.

However, It's creaing JWT successfully.

Do you have any idea about this error.

Thanks in advance!

Shreya.

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Sonja_Bauernfeind — Mon, 19 Jun 2023 13:21:58 GMT

Hello @shreya_98

This message in particular seems to be more generic and I would recommend making sure you have connectivity to the license backend (compare the publisher's firewall settings/proxy settings and general network connectivity to the other one which works).

If this doesn't work: we have limited capacity to support you directly in an article. I recommend logging a support case so we can assist you more directly. You can begin by clicking the Chat Now button in the bottom right corner.

All the best,
Sonja

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

ByrdCD — Thu, 30 Apr 2026 15:57:14 GMT

FWIW, I'm facing the same 'Failed to retrieve qv_nodes tag' except now in Qlik Cloud the only qv* node is qvNodes. I believe this may be a change on the Qlik Cloud side that was not updated on the QlikView side. So QlikView is looking for qv_nodes and Qlik Cloud has qvNodes (which is the same as qv_nodes but structured differently so it can't find it).

https://tenant.region.qlikcloud.com/api/v1/licenses/overview

    {
      "name": "qvNodes",
      "valid": "2025-09-25/2027-09-25",
      "values": {
        "count": 1,
        "quantity": 1,
        "scope": "tenant",
        "title": "Permit QV apps to be uploaded to the tenant",
        "value": "1"
      }
    },

Re: QlikView distribution to Qlik Cloud fails with "TestCloudLicense: Failed - Unauthorized. Failed to retrieve qv_nodes tag" error

Daniele_Purrone — Mon, 04 May 2026 06:44:31 GMT

Hi @ByrdCD , I must admit the message you see in QlikView is not perfect, as it should be about qvNodes and not qv_nodes.

But that is only about the cosmetics of the error message. The key was always qvNodes, as mentioned here.
So, there might be a different reason for the failure. Please, troubleshoot the network, proxy or anything else that might have a role.