article Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub in Official Support Articles

Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

Sonja_Bauernfeind — Thu, 20 May 2021 09:13:13 GMT

The maximum number of parallel user connections for a single user in Qlik Sense is five (5). This can be exceeded by users by accident or by unexpected behavior.

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The related log file for this issue is:
C:\Programdata\Qlik\Sense\Log\Repository\Audit\AuditSecurity_Repository.txt

The related message reads:
Access was denied for User: 'Domain\USER', with AccessID '264ff070-6306-4f1b-85db-21a8468939b5', SessionID: 'e3cd957b-a501-4bec-a3f8-d35170a73efa', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'

Environment:

Resolution:

See How to count sessions in Qlik Sense on possible scenarios on when multiple sessions are created.

When the user is consuming too many sessions, they will need to wait until the first one has correctly timed out. This is dependent on the Qlik Sense configuration.

If none of those apply, and a user is not actively connecting more than 5 times, then the below should be investigated:

Service Account has a licence assigned and QMC interaction consumes sessions

See Qlik Sense April 2018 and later- Service account getting "You cannot access Qlik Sense because you have no access pass" .

The end-user does not have a license/token assigned

In some instances, the error message may wrongfully be shown when no license/token was assigned to a user. Note that this should not be the case with the service account, as mentioned above.

iFrame access using an iOS device with Safari

iOS does not allow cookies from websites in iFrames without having first visited the embedded site directly.

To resolve this, access the site hosting the iFrame once. After that, cookies can be accepted.

The session is being resumed after the client device disconnected for an extended period of time

In the following scenarios, the client device is disconnected from Qlik Sense during an active session:

Entering sleep mode
Lost VPN connection
Flight mode activated
Lost network connection

When the session is resumed, all request sent to server contain the previous session cookie, which has expired during the disconnection. The requests with invalid session cookie leads to re-authentication for multiple requests, which leads to session count being rapidly exhausted.

This issue has been addressed and resolved in below releases, where Release Notes on "Handle 'invalid cookie' bursts in the Qlik Sense proxy Service" for additional configuration details.

Qlik Sense Enterprise on Windows November 2019
Qlik Sense Enterprise on Windows September 2019 Patch 1
Qlik Sense Enterprise on Windows June 2019 Patch 6
Qlik Sense Enterprise on Windows April 2019 Patch 5
Qlik Sense Enterprise on Windows February 2019 Patch 6

Database maintenance of closed sessions not working correctly

Verify if any of the following tables in the Qlik Sense Repository Database (QSR) includes 5 or more records for the user that are older than 5 minutes:

LicenseProfessionalAccessUsages
LicenceUserAccessUsages
LicenseAnalyzerAccessUsage

If that is the case, the maintenance/cleanup of old sessions might not be working properly.

This issue has been addressed and resolved in the below releases.

Qlik Sense Enterprise on Windows February 2020
Qlik Sense Enterprise on Windows November 2019 Patch 1
Qlik Sense Enterprise on Windows September 2019 Patch 2
Qlik Sense Enterprise on Windows June 2019 Patch 6

Re: Troubleshoot too many sessions active in parallel

NITIN_GUPTA — Thu, 18 Jun 2020 19:54:47 GMT

I am having 4 environments each with Qlik Sense Sep 2019 Sr 5 installed.

3 of them are working fine with the service account as well but only one of them always shows error of

"You cannot access Qlik Sense because you have too many sessions active in parallel."

IF the issue is resolved I dont understand why its appearing. Is there anything which I can do to get it resolved.

SecondlyI received these errors on same server for some users who even were not service accounts.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

fmarvnnt — Wed, 05 Aug 2020 12:32:50 GMT

It Happens only on Chrome with Qlik Sense November Patch 5. We're investigating right now to find a fix/workaround without upgrading Qlik Sense (it is not possible)..

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

john_oll — Mon, 14 Sep 2020 09:30:23 GMT

Just had a case (on 2019 Nov SR5) were the user error was "too many sessions ..." but the problem was no token assigned to the user (yes, still using tokens in that case).

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

nizarch13 — Mon, 23 Nov 2020 13:39:04 GMT

Hi John,

Your issue is resolved? if so, how. we are facing the similar issue with only new users to who we assigned newly. old users are working fine.

the version we are using is Nov 2019 and 13.51.4

we have changed our licensing model to latest one after this upgrade.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

john_oll — Mon, 23 Nov 2020 14:37:47 GMT

It was resolved by assigning a license to the user in that case.
But, as the article states, there are other causes for the error.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

nizarch13 — Mon, 23 Nov 2020 14:46:30 GMT

User already assigned a license, still getting the error in the front end, but there is no error in the audit security log.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

john_oll — Mon, 23 Nov 2020 15:24:22 GMT

My suggestion would be to open a ticket with Qlik Support to investigate.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

nizarch13 — Tue, 24 Nov 2020 07:18:47 GMT

Thanks John,

Already raise d case with Qlik support, you might be knowing their response is pathetic!!.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

john_oll — Tue, 24 Nov 2020 08:57:13 GMT

Looks/feels to me like Qlik Support is *slightly* understaffed, overworked and maybe under-qualified ... sometimes ... .
I hope this situation will be addressed and improved.

This situation is obviously not the fault of the people working in Qlik Support!

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

Sonja_Bauernfeind — Tue, 24 Nov 2020 11:21:48 GMT

@nizarch13 I believe I found your case in our system and am seeing what we can do to review this for you - as well to ensure the findings are documented afterwards.

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

Ken_T — Tue, 08 Aug 2023 16:24:06 GMT

is this same info relevant to SAAS and QCG?

Re: Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub

Sonja_Bauernfeind — Thu, 10 Aug 2023 08:20:04 GMT

Hello @Ken_T

Qlik Cloud does not use access passes, so this article does not apply to Qlik Cloud.

If you have follow-up questions regarding this, I recommend reaching out to our support agents through chat, as I will be out of the office for a week and unable to reply to replies to this.

All the best,
Sonja