article Qlik Cloud: license remains assigned to deleted user in Official Support Articles

Qlik Cloud: license remains assigned to deleted user

Daniele_Purrone — Wed, 11 Dec 2024 12:57:44 GMT

In rare instances, deleted users may keep a license assigned to them.

Environment

Resolution

To deallocate the license from a Qlik Cloud Analytics user, import and run the attached automation.

Qlik Sense Business users will need to use Qlik-cli instead. See Qlik Cloud: Delete license allocation with Qlik-CLI.

Re: Qlik Cloud: license remains assigned to deleted user

afuruya — Mon, 12 Jun 2023 06:43:06 GMT

@Daniele_Purrone

Thanks for the information.
Am I correct in assuming that this is occurring with Qlik Sense SaaS and Qlik Sense Business, not Qlik Sense Enterprise?

Re: Qlik Cloud: license remains assigned to deleted user

Daniele_Purrone — Mon, 12 Jun 2023 11:11:18 GMT

Hi @afuruya , hybrid environment (client managed + cloud) might be affected as well, while there should be no issue on client-managed only.

Re: Qlik Cloud: license remains assigned to deleted user

afuruya — Wed, 14 Jun 2023 00:27:23 GMT

@Daniele_Purrone

Thanks for the reply.
I was able to solve the problem by implementing QAA in this article. Thank you very much.

Re: Qlik Cloud: license remains assigned to deleted user

Daniele_Purrone — Wed, 14 Jun 2023 06:40:20 GMT

Glad it worked, @afuruya !

Re: Qlik Cloud: license remains assigned to deleted user

pwagner — Thu, 29 Feb 2024 13:23:17 GMT

@Daniele_Purrone
We have the situation, that we used Qlik Cloud firstly with QlikID and today we switched to Entra ID/Azure AD.

Unfortunately it seems, that the 'old' QlikID users have still a professional license allocated and we cannot get them back.

Do you have an idea what we can do in this situation?

Re: Qlik Cloud: license remains assigned to deleted user

Daniele_Purrone — Thu, 29 Feb 2024 15:23:22 GMT

Hi @pwagner , have you checked the "Orphans" section?

Otherwise you can try following this: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Cloud-Delete-license-allocation-with-Qlik-CLI/ta-p/2056776

Re: Qlik Cloud: license remains assigned to deleted user

AlexOmetis — Thu, 29 Feb 2024 17:02:49 GMT

The Orphaned section has caught me out recently as the users in there DON'T show in the All Users list, so I thought I'd checked for my mysterious allocations... but no "All" does not mean "All" 😉

Re: Qlik Cloud: license remains assigned to deleted user

pwagner — Thu, 29 Feb 2024 17:47:55 GMT

@Daniele_Purrone

YES - great, thank you. 🙂

article Qlik Cloud: license remains assigned to deleted user in Official Support Articles

Qlik Cloud: license remains assigned to deleted user

Environment

Resolution

Related Content

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user

Re: Qlik Cloud: license remains assigned to deleted user