article Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server in Official Support Articles

Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Chip_Matejowsky — Thu, 29 Jun 2023 11:34:43 GMT

Using Open in Server in QlikView Desktop to connect to a QlikView server fails with:

Connected to server OK, No reply received
Switching to HTTPS tunnelling
Connected to server OK, Security settings denies access
Switching to HTTP tunnelling
Connected to server OK, No reply received

The Desktop client is running version May 2023 (12.80) or later, while the QlikView server is a previous version, such as May 2022 (12.70).

Resolution

If QlikView Desktop and QlikView Server are running different versions, either upgrade the lower version to match the higher version or set the correct and same session algorithm in the Settings.ini file to resolve the discrepancy.

For issues where the QlikView Desktop is running version May 2023 (12.80) and the QlikView Server is running version May 2022 (12.70) or earlier, the QlikView Desktop settings.ini file must contain the entry SessionAlgorithm=CALG_AES_128.

Modify the QlikView desktop client settings.ini to add SessionAlgorithm=CALG_AES_128. For information on how to modify the settings.ini, see: How to change the settings.ini in QlikView Desktop and QlikView.

Cause

The discrepancy in the session algorithm causes the error. QlikView May 2023 (12.80) now uses AES256 encryption instead of AES128, which was used in QlikView May 2022 (12.70) and earlier.

Internal Investigation ID(s)

QV-24861

Environment

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

josemanzod — Tue, 15 Aug 2023 16:47:47 GMT

Thank you, Very useful.

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

alexqin — Wed, 20 Sep 2023 01:59:15 GMT

what if my desktop version is 12.2 and the version on the server is 12.8?

which file should I modify?

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

PaulVerkooijen_DataFix — Wed, 20 Sep 2023 06:38:13 GMT

@alexqin Then you will have to update the Desktop version to 12.8

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Johannes_Becker — Fri, 26 Apr 2024 14:34:30 GMT

Hi,

we have 12.8 on both Server and Desktop. This worked until very recently. Now we're getting the above error.

Any ideas?

Cheers,
Hannes

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Chip_Matejowsky — Fri, 26 Apr 2024 14:49:34 GMT

@Johannes_Becker,

Since both QlikView Server and QlikView Desktop are version 12.80, it is not likely due to the encryption discrepancy between 12.80 and earlier versions listed in this article.

Suggest you refer to article QlikView Troubleshooting License Lease issues, and ensure port 4747 open on the computer running QlikView Desktop.

Best Regards

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Vajid — Wed, 11 Sep 2024 17:55:59 GMT

@Chip_Matejowsky QV server and QV desktop is in same instance, still am not able to lease license in QV desktop. QV server and QV desktop version is May 2023 SR2.

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Chip_Matejowsky — Wed, 11 Sep 2024 18:18:12 GMT

@Vajid
Suggest you start a thread in the QV Management forum and provide a screen capture of the issue, inform if issue is occurring for all QV Desktop clients or just a specific one(s) and also review article Troubleshooting QlikView License Lease Issues.

Best Regards

article Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server in Official Support Articles

Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Resolution

Cause

Related Content

Internal Investigation ID(s)

Environment

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server

Re: Open in Server fails using QlikView Desktop May 2023 or later against earlier version of QlikView Server