topic Re: [resolved] license update in Talend Studio

[resolved] license update

rithmaa — Wed, 16 Jul 2014 10:21:56 GMT

I need to update talend license. (we are on a temp license and received the new license yesterday).
But I can't get to TAC because - when i try to login to TAC, I am redirected not to the login form page but the database configuration page prompting me for password. Screenshot attached. Can you please tell me what this means?
And our production environment has jobs scheduled - will they run before the license is updated?
Thanks,
Am

Re: [resolved] license update

Anonymous — Wed, 16 Jul 2014 10:35:30 GMT

Hi,

But I can't get to TAC because - when i try to login to TAC, I am redirected not to the login form page but the database configuration page prompting me for password. Screenshot attached. Can you please tell me what this means?

Did you change some DB config? Can you use default password admin to login?

And our production environment has jobs scheduled - will they run before the license is updated?

Is your old license expired? If it is, your scheduled job in TAC cannot be run normally.
Best regards
Sabrina

Re: [resolved] license update

rithmaa — Wed, 16 Jul 2014 10:42:43 GMT

db config on a qa job server may have changed. i have administrator rights - but my password doesn't work. Is a default password admin different?

Re: [resolved] license update

Anonymous — Wed, 16 Jul 2014 10:51:34 GMT

Hi,
DB config page's password is different from TAC's. The default one is "admin". You can check it in document TalendHelpCenter: Setting up your Talend Administration Center configuration back.
Best regards
Sabrina

Re: [resolved] license update

rithmaa — Wed, 16 Jul 2014 11:07:06 GMT

Thanks! that password worked! but then it doesn't allow me to upload a license when I try to browse to the license file.
attaching screenshot

Re: [resolved] license update

Anonymous — Wed, 16 Jul 2014 11:13:39 GMT

Hi rithmaa,
For your license update issue, we would suggest you to connect to the Support portal and log your request, so that we can give you a remote assistance with priority through the support cycle.
Best regards
Sabrina

Re: [resolved] license update

rithmaa — Wed, 16 Jul 2014 11:40:08 GMT

thanks done! One last question though.
I have been able to manual/y update the license on talend commandline. Do you know if that would let the currently scheduled jobs to run? Or does it require a new license on the TAC for it to run?

Re: [resolved] license update

Anonymous — Thu, 17 Jul 2014 04:23:23 GMT

Hi,
Updating the license on talend commandline will let you generate job. You'd better update license on TAC as well to make sure that TAC is consistant with Commandline.
Best regards
Sabrina

Re: [resolved] license update

rithmaa — Thu, 17 Jul 2014 11:21:01 GMT

Hi Sabrina, it turned out to be a configuration issue at our end. Thanks for your time. Appreciate your help!
Am

Re: [resolved] license update

Anonymous — Thu, 17 Jul 2014 11:41:42 GMT

Hi,
Thanks for your feedback!
Best regards
Sabrina

Re: [resolved] license update

Anonymous — Wed, 30 May 2018 18:54:51 GMT

Hey can you please let us know how did you overcome the config issue. We are facing similar one.

Re: [resolved] license update

Anonymous — Thu, 31 May 2018 13:18:28 GMT

Hello,

With your license issue, please create a case on talend support portal so that we can give you a remote assistance(webex session) through support cycle with priority.

Best regards

Sabrina