topic tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known in Talend Studio

tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

noobTalendDev — Tue, 02 Nov 2021 22:15:31 GMT

I looked at the other posts that were relevant to 'tServiceNowConnection' but none were helpful. I am trying to connect to our service now, however I am getting this error:

URL: "https://<

internalName>

.service-now.com/"

[FATAL] 15:06:31 iam_svn_talend.endpoint_0_1.Endpoint- tServiceNowInput_1 <internalName>.service-now.com: nodename nor servname provided, or not known

java.net.UnknownHostException:

.service-now.com: nodename nor servname provided, or not known

at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method) ~[?:1.8.0_202]

at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:929) ~[?:1.8.0_202]

at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1324) ~[?:1.8.0_202]

at java.net.InetAddress.getAllByName0(InetAddress.java:1277) ~[?:1.8.0_202]

at java.net.InetAddress.getAllByName(InetAddress.java:1193) ~[?:1.8.0_202]

at java.net.InetAddress.getAllByName(InetAddress.java:1127) ~[?:1.8.0_202]

at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:44) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:102) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:314) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:357) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:218) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:194) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:85) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:186) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106) ~[httpclient-4.3.1-6.0.0.jar:4.3.1]

at iam_svn_talend.endpoint_0_1.Endpoint.tServiceNowInput_1Process(Endpoint.java:2941) [classes/:?]

at iam_svn_talend.endpoint_0_1.Endpoint.runJobInTOS(Endpoint.java:5061) [classes/:?]

at iam_svn_talend.endpoint_0_1.Endpoint.main(Endpoint.java:4843) [classes/:?]

Re: tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

gjeremy1617088143 — Thu, 04 Nov 2021 08:02:28 GMT

HI,

"https://<internalName>.service-now.com/" is a generic url you have to put your specific value instead of <internalName>.

send me love and kudos

Re: tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

Anonymous — Thu, 04 Nov 2021 08:08:47 GMT

Hello,

Are you getting this issue on MAC OS X? If so, you need to update Your /private/etc/hosts File.

Please give us more information about your situation which will be helpful for us to address your issue.

Best regards

Sabrina

Re: tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

noobTalendDev — Thu, 04 Nov 2021 18:16:19 GMT

Yes I am getting this on my Mac OS! I am on 11.6 Big Sur, what other info would be helpful?

I am trying to use these components to connect and fetch data from SC_Tasks table in Service Now. I put our internal service now URL in the profile but it doesn't work it throws this message. <InternalName> in the URL is just me saying that hey this is where we put our url

Re: tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

noobTalendDev — Thu, 04 Nov 2021 20:56:01 GMT

<InternName> has our specific URL, I just put that on the error

Re: tServiceNowConnection/tServiceNowInput Not working : nodename nor servname provided, or not known

Anonymous — Fri, 05 Nov 2021 03:18:59 GMT

Hello,

Please check that you have a consistent internet connection (e.g. by pinging an appropriate server continuously as you run the tests), and that your DNS server is consistently reporting results (e.g. not randomly dropping requests or timing out).

You could also try changing the live server address to a straight IP address (e.g. change local host to 127.0.0.1 in /etc/hosts), so that it doesn't have to perform an address lookup.

Best regards

Sabrina