topic Re: My studio is getting logged out continuously in Talend Studio

My studio is getting logged out continuously

ykuwar — Tue, 18 Jun 2024 12:02:46 GMT

My studio is getting logged out continuously, it asks for git token again and again
Talend studio : 8
Patch : R2024-01

Re: My studio is getting logged out continuously

quentin-vigne — Thu, 20 Jun 2024 12:50:58 GMT

Same thing has been happening to me since we upgraded from patch R2022-12 to R2024-02

I read this article which is supposed to help : https://community.qlik.com/t5/Official-Support-Articles/Talend-Cloud-Two-Factor-Authentication-using-personal-access/ta-p/2151788

But it didn't work in my case.

I think this is a "new" security measure.

The best option right now is to setup a personal token from Talend Management Console https://app.eu.cloud.talend.com/ and it will last you 60 days

Guide : https://help.talend.com/en-US/management-console-user-guide/Cloud/cloud-access-token

Re: My studio is getting logged out continuously

ykuwar — Mon, 24 Jun 2024 06:50:12 GMT

I have a token which I use when the studio logs me out, the problem is why studio logging me out more than 7-8 times in a day?

Re: My studio is getting logged out continuously

quentin-vigne — Mon, 22 Jul 2024 07:59:58 GMT

Do you have a GIT Token or a TMC Token ?

They are different. I recommend a TMC token

EDIT : Since this got accepted as a solution, here is how you can setup a TMC Token (different from a GIT Token and different from the option "Login with Talend Cloud")

Procedure

Log in to the Talend Cloud portal or an application.
In the top-right corner, click your username.
Click Profile preferences > Personal access tokens > Add token.
A new page opens. You can see all the permissions and roles associated to the token.
Enter the Token name.
Click Generate

Copy the Token and when opening Talend Studio (Data Fabric) select "Other modes" and you will need to click on the pencil icon to create and setup a new connection using this Token

Re: My studio is getting logged out continuously

ykuwar — Mon, 24 Jun 2024 08:38:22 GMT

I am using a GIT token, if checked the guide how to generate the TMC token shared by you above,
Please help me set the TMC token in studio, I don't see those steps in the guide...

Re: My studio is getting logged out continuously

Xiaodi_Shi — Tue, 25 Jun 2024 00:57:43 GMT

Hello,

Are your TMC and GIT SSO enabled? Is your git authentication working well for that user on your machine? How is the git SSO setup? Mutual SSL authentication? Usually Studio requires personal access token for git access.

Please also check the full logs of studio and maybe something else in the details.

Best regards

Sabrina

Re: My studio is getting logged out continuously

mkalb — Mon, 08 Jul 2024 12:16:02 GMT

We have recently started to have this problem more frequently.
We use "Login with Talend Cloud". We often have to log in again. Sometimes the Studio also loses the saved GIT information.
We are using Talend Studio 8.0.1 with patch R2024-03.

Best regards

Mathias

Re: My studio is getting logged out continuously

ykuwar — Mon, 08 Jul 2024 12:21:36 GMT

Hello @Xiaodi_Shi , Yes GIT is working fine, no issues there

Re: My studio is getting logged out continuously

Xiaodi_Shi — Tue, 09 Jul 2024 04:29:12 GMT

Hello,

Are you getting this issue with talend studio and TMC logging since migrating to the new Qlik login?

Did you clean up browser cache or could you reproduce the issue with a browser that never connected to TMC?

Best regards

Sabrina

Re: My studio is getting logged out continuously

ykuwar — Tue, 09 Jul 2024 08:41:11 GMT

Hello @Xiaodi_Shi ,

We cannot neglect the scenario, I have recently started getting this frequent timeout.

Recalling the issue here, I am observing this issue with talend studio, TMC is working fine.

Are you suggesting to generate a new token and try to put in studio?

Re: My studio is getting logged out continuously

quentin-vigne — Tue, 09 Jul 2024 08:47:02 GMT

If we look at the screenshot you shared on your first post, could you share a screenshot of the window when you click on "Edit Settings" ?

You can try to generate a new token on Talend Management Console and create a new connection in "Edit Settings" using this newly generated token

Re: My studio is getting logged out continuously

Xiaodi_Shi — Tue, 09 Jul 2024 09:12:58 GMT

Hello,

Does your studio reside in a roaming device?

We are supposing that the secure file doesn't get updated at all or is modified constantly and there may be a network hiccup between you and our cloud server.

Any debug log can be provided here to address this issue further?

Best regards

Sabrina

Re: My studio is getting logged out continuously

ykuwar — Tue, 09 Jul 2024 09:39:26 GMT

Hello @quentin-vigne ,

Below is the screenshot for your reference, sure next time when I face this issue, I will try to generate a new token and try it.

Re: My studio is getting logged out continuously

ykuwar — Tue, 09 Jul 2024 09:40:41 GMT

Hello @Xiaodi_Shi ,

My studio is in a VM, I am not sure from where to capture the log, can you guide me?
My studio is in C:\\ Talend folder

Re: My studio is getting logged out continuously

Xiaodi_Shi — Wed, 10 Jul 2024 01:42:32 GMT

Hello,

Studio logs from <talend_installation_folder> \studio\<workspace folder>.metadata.

Studio support log: Studio log file: Studio -> Help -> Support Logs

In addition to that, there's a recent patch 2024-06 that has a semi-nuclear option and it addresses something semi similar to what you're getting, but it's not quite the exactly the issue you're facing.

Best regards

Sabrina

Re: My studio is getting logged out continuously

ykuwar — Wed, 10 Jul 2024 10:52:18 GMT

Hello @Xiaodi_Shi ,

Can you please share your email Id, due to some technical issue I am unable to upload the file here.

Re: My studio is getting logged out continuously

Xiaodi_Shi — Thu, 11 Jul 2024 00:49:47 GMT

Hello @ykuwar

Please feel free to send a private message to me on community.

Best regards

Sabrina

Re: My studio is getting logged out continuously

ykuwar — Thu, 11 Jul 2024 12:58:43 GMT

Hello @Xiaodi_Shi ,

The web browser is blocking me to upload the file, pls suggest an alternate,
today I am facing this issue very freqyently

Re: My studio is getting logged out continuously

SAR1669149897 — Wed, 17 Jul 2024 15:13:31 GMT

Has there been any updates on this? We would consider upgrading to 2024-06 if it truly appears to resolve the issue, but we are a bit nervous by the "semi-nuclear" wording for something that is "not quite exactly the issue" we are facing. Our Studio is logging us out in the middle of work on an almost hourly basis, requiring not only a new login but also fetching and reentering our git credentials.

Re: My studio is getting logged out continuously

Vinnie_Pisaniello — Wed, 17 Jul 2024 15:55:54 GMT

we are having the same issue on the R2024-06 release. It's really frustrating