https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485950#M141371 <P>open a live chat with our Customer Support team and they can help with this.</P> Tue, 08 Oct 2024 15:00:55 GMT David_Friend 2024-10-08T15:00:55Z https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485927#M141368 <P>Hello,</P> <P>I would like to create a case or to follow an existing Talend case (<SPAN data-teams="true"><SPAN class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">00316713</SPAN></SPAN>) :</P> <P><A title="https://community.qlik.com/t5/official-support-articles/how-to-view-cases-in-support-portal/ta-p/1717144" href="https://community.qlik.com/t5/Official-Support-Articles/How-to-view-cases-in-Support-Portal/ta-p/1717144" target="_blank" rel="noreferrer noopener">https://community.qlik.com/t5/Official-Support-Articles/How-to-view-cases-in-Support-Portal/ta-p/1717144</A></P> <P>When I select "<STRONG>Manage Cases</STRONG>" I am redirected to :</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="URWITEU_1-1728397921198.png" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/172656i941D12E044C30C3F/image-size/medium?v=v2&amp;px=400" role="button" title="URWITEU_1-1728397921198.png" alt="URWITEU_1-1728397921198.png" /></span></P> <P>Could you please tell me how to do that ?</P> <P>We are paying a platinum support and we are unable to create a simple ticket...</P> <P>Thanks.</P> Tue, 08 Oct 2024 14:36:14 GMT https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485927#M141368 URWITEU 2024-10-08T14:36:14Z https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485929#M141369 <P>according to that photo you are not logged in....you need to have a Qlik ID/login setup:</P> <P><A href="https://community.qlik.com/t5/Official-Support-Articles/How-to-Register-a-Qlik-Account/ta-p/1710664" target="_blank">https://community.qlik.com/t5/Official-Support-Articles/How-to-Register-a-Qlik-Account/ta-p/1710664</A></P> <P>&nbsp;</P> Tue, 08 Oct 2024 14:43:21 GMT https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485929#M141369 David_Friend 2024-10-08T14:43:21Z https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485948#M141370 <P>I tried to follow your tutorial and I have this error :</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="URWITEU_0-1728399440386.png" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/172667i79B8A8F5CEAAF3FC/image-size/medium?v=v2&amp;px=400" role="button" title="URWITEU_0-1728399440386.png" alt="URWITEU_0-1728399440386.png" /></span></P> <P>&nbsp;</P> Tue, 08 Oct 2024 14:57:49 GMT https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485948#M141370 URWITEU 2024-10-08T14:57:49Z https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485950#M141371 <P>open a live chat with our Customer Support team and they can help with this.</P> Tue, 08 Oct 2024 15:00:55 GMT https://community.qlik.com/t5/Talend-Studio/Impossible-to-create-a-case/m-p/2485950#M141371 David_Friend 2024-10-08T15:00:55Z