topic Re: Error downloading third party modules in Talend Studio

Error downloading third party modules

sjimenezr — Tue, 05 Aug 2025 07:06:29 GMT

We have installed Talend Studio, but we are getting the error ‘Network is unavailable, please fix it’ when we try to download the .jar files required by the components.

Re: Error downloading third party modules

Denis_Segard — Tue, 05 Aug 2025 07:42:26 GMT

Hello,

Did you check in the .log file if there was some error messages ?
You can add the view Error :
https://help.qlik.com/talend/en-US/studio-user-guide/8.0-R2024-12/displaying-error-log-view-and-managing-log-files

Kind regards
Denis

Re: Error downloading third party modules

sjimenezr — Tue, 05 Aug 2025 08:47:38 GMT

We get this log error:

Re: Error downloading third party modules

Denis_Segard — Tue, 05 Aug 2025 09:21:24 GMT

Hello,
We can see some "PKIX" errors. The certificates used by the Talend servers are trusted by default by the JVM .
The PKIX error may happen if :
- The Talend Studio JVM does not use the default truststore (file cacerts)
or
- There is a "SSL Forward Proxy" with SSL inspection in your network

Zscaler for example is a "SSL Forward proxy" and it is required to add the Zscaler ROOT CA in the JVM truststore : see
https://help.zscaler.com/zia/adding-custom-certificate-application-specific-trust-store

Kind regards
Denis