tServiceNowConnection fails with Timeout

Basit — Sat, 16 Nov 2024 02:34:53 GMT

Hi there,

we are trying to use the ServiceNow components in one of our jobs. Unfortunately we are getting Timeout errors when trying to connect to ServiceNow:

Exception in component tServiceNowConnection_1 (Rest_API)
org.apache.http.conn.HttpHostConnectException: Connect to apletestdev.service-now.com:443 [myservicenow.service-now.com/<ip>] failed: Connection timed out: connect
	at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:138)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:314)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:357)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:218)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:194)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:85)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:186)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
	at workspace.rest_api_0_1.Rest_API.tServiceNowConnection_1Process(Rest_API.java:519)
	at workspace.rest_api_0_1.Rest_API.tJava_1Process(Rest_API.java:426)
	at workspace.rest_api_0_1.Rest_API.runJobInTOS(Rest_API.java:4043)
	at workspace.rest_api_0_1.Rest_API.main(Rest_API.java:3892)
Caused by: java.net.ConnectException: Connection timed out: connect
	at java.net.DualStackPlainSocketImpl.connect0(Native Method)
	at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
	at java.net.Socket.connect(Socket.java:589)
	at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:666)
	at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:250)
	at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:118)
	... 13 more

I can run requests with tRestClient without any errors but I would prefer to use the ServiceNow components.

Note that I am using a proxy on my machine so I am not sure if this has any impact because I had a lot of troubles with Talend when using a proxy.

While debugging I found that the error occurs in the HttpClientConnectionOperator class while trying to execute

conn.bind(sock);

Do you guys have any idea why Talend has problems using the ServiceNow components while everything else works fine?

Regards,

Basit

Re: tServiceNowConnection fails with Timeout

TRF — Mon, 27 Apr 2020 20:18:47 GMT

Did you try to configure your proxy with tSetProxy component?

Re: tServiceNowConnection fails with Timeout

Basit — Mon, 27 Apr 2020 21:15:47 GMT

Hi TRF,

tSetProxy does not change the behaviour.

I even tried it with tJava component and the System.setProperty() method (both for http and https proxy).

It seems to be an issue with the ServiceNow components.

Basit

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tServiceNowConnection fails with Timeout

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