topic Re: Talend Open Studio ESB and macOS Big Sur - random crash in Installing and Upgrading

Talend Open Studio ESB and macOS Big Sur - random crash

mork494 — Sat, 16 Nov 2024 00:49:55 GMT

Hello,

I've just installed TOS ESB 7.3.1 (also 7.4.1M5) on macOS Big Sur and sometimes Studio crashes without any reason.

Here is a screen and log. Thanks.

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Thu, 14 Jan 2021 03:14:57 GMT

Refer to the installation guide, macOS 11.1 is not a supported Operating System.

https://help.talend.com/r/K6MGfX3FuK5RGGq5JMB3mA/hh_mB3n1K2mwvoFuJq3~yQ

Regards

Shong

Re: Talend Open Studio ESB and macOS Big Sur - random crash

mork494 — Thu, 14 Jan 2021 09:21:40 GMT

Hi,

this answer is unacceptable.

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Tue, 19 Jan 2021 09:24:44 GMT

Hello,

Please refer to this jira issue about: Support of MacOS Big Sur

https://jira.talendforge.org/browse/TUP-29348

In the documentation we provide a list of operating system that are supported, in the sense that we do provide an SLA and technical support for them. This doesn't mean other (non-listed) operating system. will not work but simply we won't necessarily be equipped to help you with any issue you may face with them.

Best regards

Sabrina

Re: Talend Open Studio ESB and macOS Big Sur - random crash

mork494 — Tue, 16 Mar 2021 21:40:36 GMT

Talend Open Studio ESB 7.4.1M6 & Talend Open Studio BD 7.4.1M6 same crash. Please resolve this.

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Wed, 17 Mar 2021 07:53:08 GMT

Hello,

So far, macOS Big Sur is not supported officially. There will be a fixed in talend v 7.4.1

Are you getting this issue at start up? Did you use Java 8 or Java 11 to start studio? Maybe studio/eclipse got less issues with Java 8.

Best regards

Sabrina

Re: Talend Open Studio ESB and macOS Big Sur - random crash

mork494 — Wed, 17 Mar 2021 22:07:18 GMT

Hello,

no never on startup. It usually happens when clicking on some button in GUI. Last time it happened when I click "Run" button within job to run current job. It led to immediately crash whole studio with macos error dialog - same as in the first post. I've tried both Java supported versions, Java 11 which is recommended (java 11.0.10-zulu) and also with Java 8 (1.8.0.202 oracle). Same problem on both.

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Thu, 18 Mar 2021 03:32:50 GMT

Hello,

We will make an investigation on your issue and then come back to you asap.

Best regards

Sabrina

Re: Talend Open Studio ESB and macOS Big Sur - random crash

dalbagnac — Mon, 22 Mar 2021 07:50:42 GMT

Hi,

I hope new version correct this problem.

Best regards

Damien

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Tue, 23 Mar 2021 03:35:13 GMT

Hello,

We are aware of the issue and are working on a resolution for this. But unfortunately we do not recommend taking a new MacOS until we guarantee support.

We will keep you update to this new version.

Best regards

Sabrina

Re: Talend Open Studio ESB and macOS Big Sur - random crash

mork494 — Wed, 21 Apr 2021 11:22:39 GMT

Hello,

Is there any update about this issue ?

Happening a lot.

New screen:

Log file is also attached.

Thanks a lot.

Re: Talend Open Studio ESB and macOS Big Sur - random crash

Anonymous — Thu, 22 Apr 2021 06:47:20 GMT

Hello,

R&D have recently started working in a different way to maximize our ability to deliver across all of our product range. This has meant a slight shift in release windows. You can expect 7.4.1 to be released in Q4 2021. I do not have a precise date for this as yet.

Our apologies for the inconvenience.

Best regards

Sabrina