topic Re: error 500 The call failed on the server; see server log for details in Installing and Upgrading https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404844#M10693 <P>status 500 is related to the server refusing the connection, so you might have a deep logok on mysql logs that might be helpfull</P> Thu, 04 Feb 2021 14:24:42 GMT Anonymous 2021-02-04T14:24:42Z error 500 The call failed on the server; see server log for details https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404842#M10691 <P>When a try to check my Database Configuration, on TAC, i had the error below:</P><P></P><P></P><P><span class="lia-inline-image-display-wrapper" image-alt="0693p00000BWePkAAL.png"><img src="https://community.qlik.com/t5/image/serverpage/image-id/142044i155CA6B3C06C5E13/image-size/large?v=v2&amp;px=999" role="button" title="0693p00000BWePkAAL.png" alt="0693p00000BWePkAAL.png" /></span></P><P>Why it´s happen? </P> Sat, 16 Nov 2024 00:41:31 GMT https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404842#M10691 valchaca 2024-11-16T00:41:31Z Re: error 500 The call failed on the server; see server log for details https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404843#M10692 <P>Hi @Valquiria Chartone Cabral​&nbsp;</P><P>&nbsp;</P><P>The error is because of a permission issue of the user on the SqlServer DB.This is verified by manually logging in to database and executing the command to create a test table.</P><P>&nbsp;</P><P>Can you please check if you are using the right username. If yes, please grant the user access to the DB schema so they will be able to create the tables.</P><P>&nbsp;</P><P>Please let us know how it goes.</P><P>&nbsp;</P><P>Thanks!!</P> Thu, 04 Feb 2021 08:15:15 GMT https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404843#M10692 Ramya_V 2021-02-04T08:15:15Z Re: error 500 The call failed on the server; see server log for details https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404844#M10693 <P>status 500 is related to the server refusing the connection, so you might have a deep logok on mysql logs that might be helpfull</P> Thu, 04 Feb 2021 14:24:42 GMT https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2404844#M10693 Anonymous 2021-02-04T14:24:42Z Re: error 500 The call failed on the server; see server log for details https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2534799#M12792 <P>Hi&nbsp;<a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/283695">@valchaca</a>&nbsp;<BR />I am also facing the same issue. May I know how did you managed to rectify the issue and from which folder path you collected the logs.<BR /><BR />Your response will be greatly helpful to debug my error.&nbsp;<BR /><BR />Thank you!</P> Thu, 30 Oct 2025 10:28:54 GMT https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2534799#M12792 Puru 2025-10-30T10:28:54Z Re: error 500 The call failed on the server; see server log for details https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2536567#M12797 <P>Hello&nbsp;<a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/226479">@Puru</a>&nbsp;<BR /><SPAN>Usually we get into TAC DB config page, could you check by granting the permission firstly?</SPAN><BR /><A title="https://community.qlik.com/t5/Official-Support-Articles/Talend-Administration-Center-Permission-error-500-The-call/ta-p/2151399" href="https://community.qlik.com/t5/Official-Support-Articles/Talend-Administration-Center-Permission-error-500-The-call/ta-p/2151399" target="_self">Qlik Community: Talend Administration Center: Permission error '500 The call failed on the server; see server log for details' </A>&nbsp;<BR /><BR /><SPAN>After that, you can check the job execution logs and TAC technical logs for addressing issues.<BR /></SPAN></P> <P><SPAN>How To Download TAC technical Logs:<BR />- Talend Administration Logs (TAC)<BR />- From TAC select Settings and then Configuration from the menu on the left<BR />- Click the 'Download Log' button from the top of the Configuration pane on the right.<BR /></SPAN></P> <P><SPAN>Hope it helps.<BR /><BR /></SPAN>Best regards</P> <P>Sabrina</P> Wed, 19 Nov 2025 09:13:34 GMT https://community.qlik.com/t5/Installing-and-Upgrading/error-500-The-call-failed-on-the-server-see-server-log-for/m-p/2536567#M12797 Xiaodi_Shi 2025-11-19T09:13:34Z