topic Re: encoding issue after TOS installation in Installing and Upgrading

encoding issue after TOS installation

pchantry — Fri, 15 Nov 2024 23:19:01 GMT

Hi everybody,

I just installed TOS 7.4.1 on a new Ubuntu 20.04 desktop and imported projects from existing 7.4.1 and 6.5.1 workspaces.

In TOS some text fields have encoding problem as shown in picture "Message SOAP" of tSOAP widget:

The Linux environment variable LANG=fr_FR.UTF-8.

I changed TOS preferences language from French(France) to English, no success.

What's going wrong ?

Thank you,

Philippe

Re: encoding issue after TOS installation

Anonymous — Fri, 14 Jan 2022 02:16:03 GMT

Hello,

We need more information to address your issue.

TOS 7.4.1 milestone version? So far, we don't have 7.4.1 released version. Are you referring to V 8.0.1? What's JDK version are you using?

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Fri, 14 Jan 2022 15:33:45 GMT

Hello Sabrina,

In the studio, Help > "About Talend studio" says : Talend Open Studio for Data Integration, Version: 7.4.1 Build id: M5.

I installed it from zip file TOS_DI-20201208_1239-V7.4.1M5.zip (downloaded from sourceforge.net)

JDK is java-11-openjdk-amd64.

Thank you.

Best regards,

Philippe

Re: encoding issue after TOS installation

Anonymous — Mon, 17 Jan 2022 02:39:54 GMT

Hello,

The milestone version is used for testing only. Could you please try talend latest released version V 8.0.1 to see if this issue still repro?

You can download and install it freely from:

https://www.talend.com/products/talend-open-studio/

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Mon, 17 Jan 2022 09:48:34 GMT

Hello,

I installed v8 from TOS_DI-20211109_1610-V8.0.1.zip downloaded on official Talend website.

When I launch the app with ./TOS_DI-linux-gtk-x86_64 I get first the "licence agreement" screen with the same encoding issue:

I had seen the same screen with TOS v7.4.1, so I guess the problem will be the same. I didn't import any project in TOSv8.0 so far.

Thank you,

Best regards,

Philippe

Re: encoding issue after TOS installation

Anonymous — Mon, 17 Jan 2022 10:23:05 GMT

Hello,

It looks like a compatibility issue. We see that Ubuntu 20.04 is indeed list in the Compatible Operating Systems and OpenJDK (recommended distribution: Zulu)11 is the recommended one.

Have you tried to use OpenJDK zulu 11 or oracle JKD 11 to see if it works?

We will make an investigation testing on your encoding issue and then come back to you as soon as we can.

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Mon, 17 Jan 2022 12:42:47 GMT

Same problem with OpenJDK zulu 11 or oracle JKD 11 😞

$ java -version

java version "11.0.12" 2021-07-20 LTS

Java(TM) SE Runtime Environment 18.9 (build 11.0.12+8-LTS-237)

Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.12+8-LTS-237, mixed mode)

$ /opt/talend/TOS_DI-20211109_1610-V8.0.1/TOS_DI-linux-gtk-x86_64

$ java -version

openjdk version "11.0.13" 2021-10-19 LTS

OpenJDK Runtime Environment Zulu11.52+13-CA (build 11.0.13+8-LTS)

OpenJDK 64-Bit Server VM Zulu11.52+13-CA (build 11.0.13+8-LTS, mixed mode)

$ /opt/talend/TOS_DI-20211109_1610-V8.0.1/TOS_DI-linux-gtk-x86_64

Best regards,

Philippe

Re: encoding issue after TOS installation

Anonymous — Tue, 18 Jan 2022 08:06:06 GMT

Hello,

Is there the following Java property in your studio .ini file? Which applies when you are running a Job from Studio.

-Dfile.encoding=UTF-8

Did you try to add an additional LANG=en in your Linux environment variable to see if it works?

I made a testing on Linux OS on V 8.0.1 and it looks good.

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Tue, 18 Jan 2022 08:38:39 GMT

Hello,

And thank you for the time spent to help me !

I confirm that TOS_DI-linux-gtk-x86_64.ini file contains one line -Dfile.encoding=UTF-8.

I tried LANG=en_IN.UTF-8.

I tried TOS v7.4.1 and v8.0.1.

I see always the same issue, in the "licence agreement" page with v8.0.1 where I didn't import any project, and in multi-line fields of widgets, in v7.4.1. No problem in single-line fields, as shown in the picture of my initial question.

I'll ask to someone else to make a test with exactly the same desktop as mine ; i'll tell you.

Thanks again,

Best regards,

Philippe

Re: encoding issue after TOS installation

Anonymous — Tue, 18 Jan 2022 09:18:43 GMT

Hello,

Please make sure you install your studio completely.

Don't hesitate to post your issue here.

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Tue, 18 Jan 2022 13:52:23 GMT

Well, my colleague was unable to reproduce the problem on the same computer and the same OS.

I tried openjdk 13 : no success.

I tried opening TOS from anewly created unix account : no success.

On the other hand, I have no problem with Eclipse itself nor any other Eclipse based application, like Dbeaver.

Thank tou,

Best regards,

Philippe

Re: encoding issue after TOS installation

Anonymous — Wed, 19 Jan 2022 04:13:56 GMT

Hello,

https://help.talend.com/r/en-US/8.0/installation-guide-open-studio-for-data-integration-linux/compatible-java-environments

In the documentation we provide a list of java environments that are supported, in the sense that we do provide an SLA and technical support for them. This doesn't mean other (non-listed) java environments will not work but simply we won't necessarily be equipped to help you with any issue you may face with them.

Your colleague have the same java environment with you?

Best regards

Sabrina

Re: encoding issue after TOS installation

pchantry — Thu, 20 Jan 2022 09:54:49 GMT

Good morning,

My colleague made the test with openjdk-13. He told me:

$ java -version

openjdk version "13.0.7" 2021-04-20

OpenJDK Runtime Environment (build 13.0.7+5-Ubuntu-0ubuntu120.04)

OpenJDK 64-Bit Server VM (build 13.0.7+5-Ubuntu-0ubuntu120.04, mixed mode)

In fact, he didn't see the text of the license in "license agreement" page, but the reason was : white text on white background. He did select the text, and it appeared and was OK (no encoding problem).

I tried to launch TOS8.0.1 with exactly the same JDK-13 and I still see the encoding problem.

I also tried with the 2 recommended JDKs (Zulu 11 and Oracle 11).

Best regards,

Philippe

Re: encoding issue after TOS installation

jrevillard1 — Wed, 09 Feb 2022 10:03:21 GMT

Hello,

I have exactly the same issue since that I moved to Ubuntu 20.04 last week. Could you please help ?

Best,

Jerome

Re: encoding issue after TOS installation

pchantry — Fri, 11 Feb 2022 10:27:28 GMT

Hello Jerome,

I am sorry I have no solution so far. I asked my question on Stackoverflow, Eclipse forums and Ubuntu forums. They have no ideas about that problem.

Anyway, thanks to you: I feel a little less alone 🙂

Best regards,

Philippe

Re: encoding issue after TOS installation

pchantry — Mon, 04 Jul 2022 08:35:10 GMT

Finally, a guy on StackOverflow found the solution :

https://stackoverflow.com/questions/70768665/talend-open-studio-encoding-issue

Re: encoding issue after TOS installation

Anonymous — Tue, 05 Jul 2022 03:32:39 GMT

Hello,

Great you found the solution and thanks for sharing this solution with us on Community.

Best regards

Sabrina