topic Cant login QlikSense internally in server in Installing and Upgrading

Cant login QlikSense internally in server

fatinfazrizanor — Fri, 25 Apr 2025 07:50:48 GMT

Hi all,

I just install QlikSense in server. The DNS and actual hostname is different.

for example,

DNS name: aa.com

actual hostname: bb.com

When i install, it detect bb.com, so the url link in the QlikSense hub/QMC shortcut is https://bb.com

However, when i want to login internally inside the server, i cant login. I only can login using ip or DSN link. Weirdly, after able login using ip, the link change to https:bb.com.

When i login externally outside server using https://bb.com , i able to login.

Why this happened?

Please help help.

Regards,

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Re: Cant login QlikSense internally in server

Maria_Halley — Wed, 30 Apr 2025 10:46:09 GMT

@fatinfazrizanor Hi, did you add aa.com to your host allow list? Expand advanced in the link below

https://help.qlik.com/en-US/sense-admin/November2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/Managing_QSEoW/create-virtual-proxy.htm

Re: Cant login QlikSense internally in server

rafaelencinas — Thu, 05 Jun 2025 21:56:49 GMT

Hi!

Its not recommended to change DNS or HostName after installing Qlik because Qlik creates its own certificates to encrypt data.

If its a new enviroment , without or with a few apps, I recommend you to remove, restart and install again.

Check this article to go further.

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-Change-hostname-and/ta-p/1713945

Bye!

Re: Cant login QlikSense internally in server

Anil_Babu_Samineni — Fri, 06 Jun 2025 08:51:27 GMT

How bb.com configured, does it externally on Firewall? Makesure, they configured properly toward your proxy nodes.